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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Highly satisfied with Rick Case Mazda after having a not...

Highly satisfied with Rick Case Mazda after having a not so enjoyable experience from another Mazda dealer. Highly recommended! Absolutely loving my Mazda CX-5!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experience was great. I went to another dealer to buy a...

Experience was great. I went to another dealer to buy a car and they could not find the car and made me wait for 10 days and still do not have the car. I called Rick Case Mazda told him what I wanted and they had the car the next day. I would recommend anyone who wants to buy A Mazda to call Rick Case. They are honest and do what they say they’re going to do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shan was extremely helpful and knowledgeable in helping...

Shan was extremely helpful and knowledgeable in helping me with my purchase. He was careful to explain anything unique or different, but also understood that he didn't need to talk down at me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

was told the scratches would be fixed on vehicle and was...

was told the scratches would be fixed on vehicle and was put in contract. scratches still there some not even treated. price was very good though

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everything was fine but when it comes to negotiations,...

Everything was fine but when it comes to negotiations, you really need to fight for it or just go somewhere else worth your time and money. Plus make sure everything is written down as items owed.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a used car from Rick Case Mazda . I understand...

Purchased a used car from Rick Case Mazda . I understand used cars are as is, but they were not truthful yon the ‘as is ‘ condition. I had a blow out due to the poor condition of the tires-they said the tires were’ nearly new’’ when in fact they were in bad condition-Not visible to naked eyes. It cause damage to both right side tires. Thankfully I was not hurt. In addition I was told that the vehicle had an oil change. During regular regular maintenance checks it was discovered that the vehicle was empty of transmission fluid, washer fluid and coolant. The oil looked fine but who knows what kind of oil it is. Thanks to My diligence and checking things the Vehicle is ok. I emailed the dealership of the happenings and have received no word whatsoever from the dealership. Nothing. I would reconsider buying from them.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Marisol was AWESOME! Everyone there was great, I’m in...

Marisol was AWESOME! Everyone there was great, I’m in the motorcycle retail world and when I tell you it was great... I mean it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Marquelle was great to work with in my purchase of a...

Marquelle was great to work with in my purchase of a Mazda CX-5. He worked with me to get a great deal and the entire process went smoothly. I'd recommend this dealership to anyone in the Atlanta area looking for a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales person was friendly and knowledgeable. The...

The sales person was friendly and knowledgeable. The process went smoothly and the preowned car I purchased is excellent. I would recommend purchasing a used car at Rick Case Mazda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was helpful and friendly. Gerard was...

Everyone was helpful and friendly. Gerard was professional and polite. He answered any questions or concerns that we had and he made the buying process fast and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.