Rick Case Mazda of Duluth

Wonderful service; problem resolved without any issues. Very professional I had a AC issue on my MX5 that was resolved in a timely matter. Thank you.

The quality of the customer service at this location is waning. I’m not a fan of Jeff in the service department. He has a major attitude with customers. He acts like he doesn’t like his job. This wasn’t always the case. There was a time when he gave great customer service. I’m thinking about going to another Mazda dealership to have my car serviced. I won’t tolerate angry service professionals.

Extremely helpful and knowledgeable. Been here two times now and both experiences were great. I will definitely visit here first before I go to other dealership.

Such a great place to my vehicle. The team reached out to my family member that drives a different make too offer assistance. That was impressive and refreshing to see the staff is really about the customer. I believe they realize. Anyone can be a potential customer.

Great guys. Will take good care of you at the time of buying or service. They helped me with a great great deal on a lease when my almost new Mazda totaled in an accident.

I have been using Rick case Mazda in Duluth December 21st will be 4 years. They have put tires on fixed my AC and brakes rotors oil changes each time it's due. This last oil change whoever left cap off on my oil made a mistake had oil every where they did come pick up car and cleaned motor made sure enough oil was in my car. Thank goodness my motor didn't lock up from that. Jeff apologized for that more than once. Thank you Jeff for always taking care of my car and answering questions I have.

The service department was great, friendly and knowledgeable. They provided everything I needed for my cx9. Mercier got back with me in a timely manner and provided world class customer service. Thank you so much

The overall experience was excellent. Personally, I hate buying cars, however, This was a rather seamless experience from Sales, through the test drive and Finance.

This location offered great customer service. I didn’t want a long time for service and I appreciate their hard work to get the job done.

All employees very cordial, promise of first service free kept (I bough my car there). Nice touch about the video they made of my car. However I did not appreciate that none of the employees wore a mask. I was a the dealer for 1 hour and all the 5 customers that came in wore a mask. So evidently these customers thought that that was the right thing to do, for their own health and the health of every body else.. I assume Rick Case does not considere wearing a mask worthy and not requiring their employees to wear a mask is a company policy.. which is fine in their houses but not when they are servicing a mixed population. I have another car - Toyota - and I serviced it last week at a Toyota dealer - not Rick case- and there they all wore a mask and I felt safer there.