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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Extremely courteous and handled our car lease quickly....

Extremely courteous and handled our car lease quickly. Have received followup calls from Jonathan Fortune who was the sales person that helped us...Avery McConnell came on his day off to work with us and Claude Brackett is the best! Excellent experience all the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience with this dealership was great. It was...

My experience with this dealership was great. It was professional and little personal. I am very hearing impaired and therefore I brought my daughter with me. The agent worked with me to make sure I understood everything and how the vehicle worked. They gave a very good price and the transaction went smoothly. Yes I would recommend this dealership to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership was knowledgeable, personable, patient,...

This dealership was knowledgeable, personable, patient, and accommodating. We are so happy we decided to go there after deciding not to deal with a different dealership closer to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought a Genesis G70 from Bongsu and Timothy last...

I bought a Genesis G70 from Bongsu and Timothy last night. This is one of my best experiences ever from buying a vehicle. They were very professional, very attentive and most importantly friendly. They were so nice that I bought a Mazda CX-5 from them today. I highly recommend anyone that's in the market for a vehicle to contact them. Rick Case sells several different manufacturing company vehicles. I can't say enough good things about Bongsu and Timothy. Thanks guys for such a pleasurable buying experience! I look forward to doing business with you in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Not the best experience - the sales rep said he’d do A...

Not the best experience - the sales rep said he’d do A LOT of things that he never did throughout the entire process. Which is actually the opposite of a good salesman - you should always DO more than what you SAY. Lots of room for improvement here. I’m happy with the car but wouldn’t recommend this dealership - I bought here because of time constraints.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Has a great experience purchasing a new Mazda 3 here. I...

Has a great experience purchasing a new Mazda 3 here. I decided on the turbo hatchback and reached out to Rick Case about an ad they had on Autotrader, they replied with an awesome price. Got everything worked out in a phone and a few texts.. once I arrived at the dealership I was in and out in about an hour with no surprises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Clean space, great support, worked for a great price. My...

Clean space, great support, worked for a great price. My second Mazda from this location. Won't go for a Mazda anywhere else! thanks for the great price

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Responsive professional efficient that is how I describe...

Responsive professional efficient that is how I describe the folks that handled my purchase at Rick Case Mazda. AND, the service department’s vehicle concierge program - tough to beat! I recommend this dealership to anyone in the market for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was very professional and met my expectations....

Everyone was very professional and met my expectations. Thank- you, I love my new vehicle!!! I used to receive Honda Loyalty benefits, but I may be switching to Mazda Loyalty come my next purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

just now-EditLEMON ALERT! Made a 3 hour drive to...

just now-Edit LEMON ALERT! Made a 3 hour drive to purchase a car. Next day check engine code came on, front brakes bad and oil leaks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.