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Tom Wood Volkswagen

(568 reviews)
Visit Tom Wood Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award

Reviews

(568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.

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Great team at Tom Wood VW

It's a great experience every time I walk in to Tom Wood Volkswagen on 96th Street in Indianapolis. Everyone is friendly and they do their best to always give the customer a great experience. My wife, two of my sons and myself have bought cars at Tom Wood Volkswagen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I really appreciate your taking the time to review your experience here at [Your Dealership} and are thrilled to hear your kind words! Furthermore, all of us here appreciate your time and kind words. We look forward to working with you in the future! Respectfully, GM Joe

Great buying experience!

I recently purchased a used Golf R from Rob and I could not be happier with my experience! He was very knowledgeable on all of the performance parts that are available through APR for VWs. If you’re looking to modify your vehicle, he will be happy to help! The finance portion was quick and painless. Antonio and Brian worked with me to make sure that I received exactly what I wanted, while still staying within my budget. Overall a great group to buy from!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We always aim to help our guests in whatever ways we can and it's very exciting to hear when our guests enjoy their time with us. We look forward to helping you again!

Great experience!!

Love working with Sam! He is so helpful and always takes care of our family. We will definitely be back. When it's time to buy another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good purchase experience

Kenny was very helpful and professional. He was knowledgeable about the models. Kenny answered all of our questions and provided good feedback. We did not feel pressured

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We always aim to help our guests in whatever ways we can and it's very exciting to hear when our guests enjoy their time with us. We look forward to helping you again!

My experience was very enjoyable and easy!

The salesmen Matthew Weiper was more than enjoyable to work with. He made it very simple to make the decision to purchase the car. He did not push the car on me, rather he just gave me the facts about it and was very open and honest. Matt did an excellent job of relating and being open about the car. I would buy another car from Matt if I could! The only downplay on the whole situation was with the financing. I explained I did not want any extended warranty and they tried to sell it too much for my liking. Other than that it was nothing but a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Got exactly what I wanted with no hassle

Kenny was great. He listened to what I was looking for and found it even down to the color I wanted. He did not try to push me into something I didn't really want. I would would definitely buy another car from Kenny. Brian was also helpful and made the financing/paperwork as painless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for submitting this review. I am happy to hear that my team all took great care of you. We hope you're enjoying your new car and come back to see us again soon. Stop by and see us, come in for a coffee and snack in our Internet Café while enjoying your lifetime of free car washes! Thank you again for taking such great detail in submitting this review.

Great experience

Alex was a great help. He was extremely knowledgeable and very informative to help me find the perfect car! Extremely friendly and I highly recommend him for anyone purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Beautiful car and experience

Thank you to Brian Carlson, Jon Dwyer, and Alex Green. After someone hit me head on, totaling my leased Tiguan, these guys went out of their way to help me understand how the lease will be settled and get me in a reliable car while they helped me get a car of my dreams. I will be a VW customer for the foreseeable future with this continued amazing service. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience!

Brian Carlson, Greg Suskovich and John Pittman III were fantastic. They were very friendly, informative and professional. We recommend all three of them very highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for submitting this review. I am happy to hear that my team all took great care of you. We hope you're enjoying your new car and come back to see us again soon. Stop by and see us, come in for a coffee and snack in our Internet Café while enjoying your lifetime of free car washes!

Too long a wait

I arrived at around 1PM Only wanted an oil change. Did not have appt. Only one service advisor at the counter. He seemed to be having technical difficulties with a computer or printer. After about a 10 minute wait I was seen by this gentleman who took care of me. Car was done in a couple of hours and they called promptly. Other than the 10 minute wait, no problem.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.