Skip to main content

Tom Wood Volkswagen

(573 reviews)
Visit Tom Wood Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award

Reviews

(573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.

Want to share your experience with this dealership?

Write a review

Got exactly what I wanted with no hassle

Kenny was great. He listened to what I was looking for and found it even down to the color I wanted. He did not try to push me into something I didn't really want. I would would definitely buy another car from Kenny. Brian was also helpful and made the financing/paperwork as painless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for submitting this review. I am happy to hear that my team all took great care of you. We hope you're enjoying your new car and come back to see us again soon. Stop by and see us, come in for a coffee and snack in our Internet Café while enjoying your lifetime of free car washes! Thank you again for taking such great detail in submitting this review.

Great experience

Alex was a great help. He was extremely knowledgeable and very informative to help me find the perfect car! Extremely friendly and I highly recommend him for anyone purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Beautiful car and experience

Thank you to Brian Carlson, Jon Dwyer, and Alex Green. After someone hit me head on, totaling my leased Tiguan, these guys went out of their way to help me understand how the lease will be settled and get me in a reliable car while they helped me get a car of my dreams. I will be a VW customer for the foreseeable future with this continued amazing service. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience!

Brian Carlson, Greg Suskovich and John Pittman III were fantastic. They were very friendly, informative and professional. We recommend all three of them very highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for submitting this review. I am happy to hear that my team all took great care of you. We hope you're enjoying your new car and come back to see us again soon. Stop by and see us, come in for a coffee and snack in our Internet Café while enjoying your lifetime of free car washes!

Too long a wait

I arrived at around 1PM Only wanted an oil change. Did not have appt. Only one service advisor at the counter. He seemed to be having technical difficulties with a computer or printer. After about a 10 minute wait I was seen by this gentleman who took care of me. Car was done in a couple of hours and they called promptly. Other than the 10 minute wait, no problem.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New Car

The whole experience was very professional and Ken Scott was friendly and helpful. He worked with my wife and I and we were in a new car that we wanted before we knew it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Efficient, Informative, Knowledgable

I had a great experience at Tom Wood Volkswagen! Alex was extremely helpful in helping me find the perfect car with every feature I was looking for. He made the process efficient and easy for me. He answered my questions honestly and wasn't pushing for a sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

From the salesman (Rob) to the GM and Finance guy, I was SUPER impressed with my experience. I would recommend them to anyone. They stayed late, worked within our financial means, and were very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Review

This was the best car-buying and customer service experience I have had! (Thanks Alex!) I could tell that these were great people working their best to make the process go as smoothly as possible--all while paying attention to detail and showing a willingness to keep me informed of my options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Used VW CC purchase

I experienced a satisfying buying experience with no pressure to buy. I purchased from Kenny because he was informative and relaxed. I was ready to walk if his sales approach had been the opposite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.