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Subaru Superstore of Chandler

(2,788 reviews)
Visit Subaru Superstore of Chandler
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2014 state dealer award
View 11 awards
2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (480) 619-6406 (480) 619-6406
Used (480) 619-5743 (480) 619-5743
Service (480) 666-9399 (480) 666-9399

Reviews

(2,788 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Subaru Superstore of Chandler from DealerRater.

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Best car buying experience

Fred greeted us with a smile and a handshake as soon as we got out of our vehicle. He asked questions about what we were looking for and showed us vehicles that would fit our needs. He was very kind and understanding. We will definitely be buying another vehicle from Fred.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

EXCELLENT CUSTOMER SERVICE!!

I pulled up to the dealership and Wayne instantly greeted me with a smile and asked me if he could help. I have never had such a seamless transaction and especially when it comes to buying a car. Wayne made the process easy and was as genuine as can be from start to finish. I work for a local dealership and Wayne exerts the kind of professionalism we all strive for. I would highly suggest Wayne to anyone looking to purchase a new or used Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Another great purchase

Purchased my second WRX from this location. Fantastic service and personnel. Mike Wray some personable, professional and very knowledgeable of what he was selling. Ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Really Good Service

Justin Butcher was extremely helpful. He was really patient and knowledgeable. He answered my questions before I even asked them. A real professional! I would definitely recommend checking this dealership out, if you're looking for a really good vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Knowledgeable and helpful

Upon walking in the door, my husband and I came upon Justin and he took us right over to where we needed to be. I asked him a question about the new car we had purchased and right off the bat, he answered it. We couldn't ask for better service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding Service

We had a service issue with our Subaru Outback, which was not purchased at the Subaru Superstore. At the service desk, Dulcie Pimentel was assigned our car. She was pleasant, professional and attentive to all our needs. We received outstanding service and appreciate all the service team did to get us on the road. We especially appreciated the car wash! While we were waiting I looked at other cars, Justin Butcher assisted me. He did an excellent job of answering all my questions and got me a quote on what a trade would cost, even though I told him I was just curious. He was polite and professional. We enjoy owing our Subaru Outback and when we get ready to trade we will make it a point to visit the Subaru Superstore and look up Justin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great new car buying experience

professional people, helpful with many questions, training seminars regarding specific models. all experiences were helpful, extra service with knowledgeable courteous employee's. Made the whole experience as first time Subaru owners confident that we made the right decision & place to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience buying a car to date

This was our best experience buying a car to date. It was my sons first time getting a new car on his own. I was just there to make sure everything went well. It was fairly fast, painless, and overall friendly. The only complaint I have were the few times I caught the salesperson whispering to another right after we had spoken.....not cool, whether it was about us or not. And a couple times he was a a tad bit condescending when my son asked, what I assume he deemed a "stupid" question. Financing was awesome! Everybody was friendly and greeted us as they walked by. All in all I would still use this dealership again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Top Notch

From the moment we walked up Seton was there & waiting to help us. He knows his product backwards & forwards and spent a lot of time with us even though we said we "were just looking", thus earning our trust. The actual negotiation process was easy and without the hassles we've oft times had in the past. Thanks for a great experience, Seton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

"What a pleasant surprise!"

I was rear ended and my car was a total loss. My biggest source of anxiety was having to deal with car dealers. Fortunately, my wife and I only visited a few lots before we found Subaru Superstore. We met Justin and he showed us several cars. We found him to be very personable and respectful, not at all pushy. He was able to answer all of our questions and best of all, he was happy to give us some space when we needed to talk. We found the whole experience, start to finish, to be very positive. We'll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.