Subaru Superstore of Chandler

One of the best encounters I had with a car dealer. This is a family owned business and reflects their appreciation of having customers to service and not to piss off or flim flam. I have dealt with all kinds in this Vally of the Sun and some I wouldn't even walk across the street with or follow behind me - real gunsels!

This new car purchase was the best experience we've ever had with a dealership--hands down. Scott Jenkins and the rest of the Subaru Superstore dealership staff were kind, friendly, helpful, and enthusiastic. We never felt pressured into anything. They provided prompt answers to our questions and service was quick and painless. We definitely got even more than we could have ever expected from this experience. We look forward to our next purchase of yet another Subaru! Subaru Superstore is highly recommended!

I am always talking to my friends and family about how impressed I am with the service department at the Subaru Superstore in Gilbert, and especially with Mike Harris. Mike has been my service manager since I bought my Forester and he is such a great person! Having someone I can trust when it comes to dealing with car service is invaluable to me - I genuinely feel like he is looking out for my best interests. He is knowledgeable, friendly and always accommodating. I absolutely love my Forester and simply based on the car itself, I would say I am likely to always drive a Subaru ... but it is the quality of service that tips the scale for me so that I feel confident stating that I WILL always drive a Subaru. Thank you, Mike and everyone else at The Subaru Superstore - everyone I have ever encountered there has made my experience a positive one!

Everyone I encountered at the Subaru Superstore was friendly and welcoming. Scott was supportive and I did not feel pressured to buy right away, when I started out just wanting to test drive a 2008 Hybrid Ford Escape. He answered all of my questions and gave me room to contact him when I was ready to buy. When I returned to the dealer 4 days later - Scott was helpful in making my sales experience easy and painless. Les Wolfe did the financial side - and was equally friendly and helpful. I highly recommend this dealer for people looking for cars in the East Valley. 5 stars!!!

These guys were great, they work with us completely so that we came home with a great deal and a great new car. What was even better, was that we was that the owner,Richard made sure all of Subaru's resourses were used to our best advantage. What was even better was the referal they gave us for an insurance quote, which turned out to save us $1,500 per year. We are very happy with The Subaru Superstore of Chandler. THANK YOU ALL VERY MUCH! Ed and Penelope Thompson

Noises between the shift / brake interlock started making noise after several thousand miles and the explaination from the factory rep is that it is characteristic of the Outback and there is no fix! There are several websites with customers experiencing the same defect but Subaru is not interested in addressing the issue. In my opinion it's an expensive fix or design error that cannot be changed after manufacture. Any failure is probably expected to happen after the warranty period. Mike and Gil did the best they could.. My issue is with Subaru and their ambivalence to correcting the admitted defect. The owner of the Dealership has contacted me and I encourage him to direct his influence toward Subaru to protect the reputation of the dealership.

My boyfriend and I went to the Subaru Superstore last weekend after seeing a used 2011 Impreza advertised on their website. Morgan greeted us as soon as we stepped out of our car and was extremely friendly and helpful. He was very honest about how much he could sell the car for and we were impressed by how great of a deal it was! We had been to other dealerships earlier in the month and had problems with hidden fees, etc. No problems like that existed at Subaru Superstore. This was the first car I had ever purchased and I couldn't have asked for a better experience. Thank you, Morgan and the rest of the Subaru Superstore Staff!!!

I shopped online and then went test driving. I drove (4) different cars on three different makes/models. By the time I got to Subaru, I was worn out. I almost didn't keep the appt I set with Brent through the internet. Brent Gunderson was amazing to work with. He listened and helped me sort through my 'wish list' to what I could afford and what vehicle would be best for me. When he had to step away and take care of other customers, others on the sale force filled in and were very kind and helpful (Alex, Charlie). I think I asked a billion questions and got answers to each one. After I decided on a vehicle, Brent and Les Wolfe (Business Mgr) went to work and obtained a great deal for me. I walked in with a pre-approved car loan. They got me a better loan/terms then I had AND with the bank I really wanted. Sitting with Les (Business Mgr) was straight-forward and fluid. I didn't feel pressured to add extra items to protect my car or loan. He explained options in a way that made it easy to understand. AND. He worked hard with the bank, went back to them and got me an improved interest rate on the loan! I purchased the Outback 2.5i Premium with moon roof (an added bonus). I was sad to give up my 2005 Saturn Ion. The car was a great vehicle for me and I took care of it. Even though it's been only a few days, my Outback is fitting pretty good, looks classy and is fun to drive. Brent took extra time with me to go over and over (cause I didn't get some things the first time) the car's perks and functions. He was SO patient helping me program car functions. It was a hoot to use the Bluetooth function and let the car call family/friends. Making any kind of major purchase is stressful. Subaru Superstore made the experience enjoyable and stress-free. As a female buyer, it was refreshing to have honest people explain engine jargon, car options, and finance language. I didn't feel like a number, but a person with a name. Everyone made me feel comfortable, including the Owner, Richard Cvijanovich. He was kind and welcomed me to his dealership. If you're in the market for a new vehicle and your not sure what is best (or who to trust) I highly recommend Brent Gunderson. He's been with the Subaru company for years, is knowledgeable, and (simply) a nice person. Thank you for reading my review.

Fantastic experience! Thanks for your honesty, knowledge and wonderful assistance...You made it a simple process and I enjoyed the no haggle approach to your price for both my trade and new vehicle. (You are miles above the 2 other Subaru dealers in town, which surprised me with a 'camelback difference' package costing $1700 extra when I went to pay! I wouldn't step foot in another Subaru dealership and believe nothing they say). Thanks for restoring my faith!

I’d been using a dealership which was only two-hours from home; but concerns about the service there induced me to seek a dedicated Subaru dealer for the 105,000-mile replacement of the “camshaft drive belt” (according to the maintenance schedules in both the owner’s manual, the shop Service Manual, and the Subaru Superstore’s on-line 105,000-mile service recommendation). Although the Subaru Superstore is a three-and-a-half-hour drive from my home, it looked like a facility that would be perfect for such a critical service. I phoned the Superstore, discussed my primary and “in addition to” service items I wanted done with Gerald Zach, and scheduled delivery of the Forester the following Wednesday afternoon, so the shop would have all day Thursday to do the work. We picked up the vehicle late Thursday PM. My review of the invoice at my daughter’s home that evening revealed that the primary task of replacing the “camshaft drive belt” had not been done - just the “in addition to” items. I phoned Jerry Friday AM; and, after a phone-wrestling/consternation/back-and-forth routine (my use of Subaru’s “camshaft drive belt” terminology in lieu of “timing belt” apparently being the source of the problem), Jerry worked with the service manager to give me the best possible repair cost, and provided a loan car. My final total was LESS than it would have been to accomplish the task in one day. The Subaru Superstore facility and staff are excellent. Although my ratings for this visit are lower than they would have been had the job been completed the first day (and will probably be higher in the future), the “above and beyond” efforts of Jerry and personal attention by the service manager, Gil Waters, to assure my satisfaction the second day mean that the Superstore is my place of choice for future service.