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Palisades Mazda

(778 reviews)
Sales hours: 9:00am to 7:30pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–7:30pm 8:00am–5:30pm
Tuesday 9:00am–7:30pm 8:00am–5:30pm
Wednesday 9:00am–7:30pm 8:00am–5:30pm
Thursday 9:00am–7:30pm 8:00am–5:30pm
Friday 9:00am–6:00pm 8:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (845) 249-2623 (845) 249-2623
Used (845) 232-2151 (845) 232-2151
Service (845) 249-2622 (845) 249-2622

Reviews

(778 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palisades Mazda from DealerRater.

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Palisades Mazda & Delvi Perez - Professional, Knowledgeable

When I entered Palisades Mazda I never expected to make a deal so quickly. Delvi Perez was professional, listened to exactly what I wanted and produced. I had been to other dealerships of various car makers and found several (very surprisingly) to not be very clean and the salespeople always looking over your shoulder to who was coming through the door next. Everyone I dealt with in Palisades Mazda was extremely professional and showed a genuine interest in getting the deal done to my satisfaction. I will be a repeat customer for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Chris Kinder: professional, dedicated, caring sales rep

I recently worked with Chris Kinder at Palisades Mazda. I am considering purchasing a CX-5 and contacted Chris for vehicle information, pricing, and the dealer's after-sale services. Chris was incredibly prompt in his emails and follow-up contacts. He thoroughly answered my questions and explained the advantages of using Palisades Mazda. I found Chris to be polite, responsive and very comfortable to deal with. Chris was able to get me a very competitive price and worked hard to earn my business. He is a great guy to work with and an asset to Palisades Mazda. I would recommend talking with him when you visit Palisades!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Above and Beyond

Our dealer, Ed Grayon, went above and beyond to find our new Mazda CX-9. He is friendly, polite, professional and knowledgeable. He is highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Excellent Service Department

I had attempted to contact dealer that I had previuosly been dealing with, were vehicle was originaly purchased from, to schedule an appointment to complete a manufacturer recall notice. I attemepted tophone the dealer for four consecutive days at various times and non one in service department ever answered phone. I utilized thier live chat feature 4 times and the dealer chat representative each time said they would have somebody from service get in touch with me which never happened. I contacted Palisades Mazda and the phone was answered almost immediately by the service department manager and he scheduled my appointment within minutes. I arrived at Palisades Mazda Service department and met the most courteous and helpful staff I have ever dealt with at a car dealership. In less then an hour my required recall service was completed and I was on my way home. What a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.

Awesome Dealership

I recently leased a Mazda3 Grand Touring from Palisades and could not be happier. Chris Kinder was the salesman I dealt with and he was awesome. Chris was extremely knowledgeable about the car and allowed me to ask all the questions I wanted. He worked with me to make a deal that fit my needs. I would happily recommend Palisades and Chris to anyone looking to buy a Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank You, Chris Kinder!

We are leasing a Mazda 3 Grand Touring, and we love it so far. After purchasing cars for years, we decided to change things up. This is our first lease and our first Mazda. We have been impressed all throughout this process. Chris Kinder stands out from his peers. Without question, our experience with him has far exceeded any other experience that we have ever had with any car dealer/salesperson. He has a wealth of knowledge and experience. His customer service is exceptional. He is very responsive to emails and phone calls, he is meticulous and detail-oriented, and he is extremely polite and kind. Our in-person meetings were swift and structured. He balanced this with patience, and giving us the feeling of having as much time as we needed to ask questions and make decisions. Chris brought about peace of mind; he was able to make a difficult process feel a lot less intimidating. Chris Kinder, John Stillman, Frank Benedict and the rest of the team at Palisades Mazda made our experience pleasant and comfortable. Rather than being in a dealership, it felt like we were in a bank. My Palisades Mazda experience has been top-notch. Thank you, Chris Kinder!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank You, Chris Kinder!

We are leasing a Mazda 3 Grand Touring, and we love it so far. After purchasing cars for years, we decided to change things up. This is our first lease and our first Mazda. We have been impressed all throughout this process. Chris Kinder stands out from his peers. Without question, our experience with him has far exceeded any other experience that we have ever had with any car dealer/salesperson. He has a wealth of knowledge and experience. His customer service is exceptional. He is very responsive to emails and phone calls, he is meticulous and detail-oriented, and he is extremely polite and kind. Our in-person meetings were swift and structured. He balanced this with patience, and giving us the feeling of having as much time as we needed to ask questions and make decisions. Chris brought about peace of mind; he was able to make a difficult process feel a lot less intimidating. Chris Kinder, John Stillman, Frank Benedict and the rest of the team at Palisades Mazda made our experience pleasant and comfortable. Rather than being in a dealership, it felt like we were in a bank. My Palisades Mazda experience has been top-notch. Thank you, Chris Kinder!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Just loved the experience of buying a new car at Palisades

I was a bit nervous going into the process as it was the first time I did it alone. My husband/life partner just passed away and so I was on my own. Ed was so wonderful to work with, as all the folks at the dealership were. They were all so helpful and honest, took their time and I never felt rushed or pushed into something that didn't fit my needs. The whole process went so smoothly and even after purchasing the car they are helpful. I highly recommend going to Palisades Mazda if you are considering buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

Thank you for your review. We know that purchasing a car can be a daunting experience, that’s why we at Palisades Mazda try and make each customer at ease. Once again, thank you for your recommendation and enjoy your new Mazda. Regards, Frank Benedict – Sales Manager

Better experience than competition

Very honest and helpful in car purchase process. Got the car I wanted a CX-3. With me every step. Thank you Delvi, Frank, and John.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for submitting your review. Our team at Palisades Mazda thank you for your recommendation and appreciate your continued business. Enjoy your new CX-3. Regards, Frank Benedict – Sales Manager

Excellent Dealership

We recently purchased a Mazda CX5 AWD 2016.5 Touring and the process was painless, quick, and honest. This was mainly due to our Sales person, Ed Grayson. Everything was above board and where we normally despise dealing with car dealers, Ed is an enigma. None of the usual Sales pitches or bait and switch practices many have come to dread. We were so happy with the car and experience we leased a Mazda 2017 CX5 Sport not a month later. Same ease as when we purchased and are extremely happy. Wed strongly recommend going to see Ed if you are in the market and the car itself is fun to drive! Go see for youself!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

Thank you for your review. Here at Palisades Mazda we always strive to go above and beyond the norm. Whether it’s sales or service, we know how to differentiate ourselves from the competition. Thank you again for your recommendation and thank you for your business. Enjoy your two new Mazda CX-5’s. Regards, Frank Benedict – Sales Manager