Reviews
Thank You, Chris Kinder!
We are leasing a Mazda 3 Grand Touring, and we love it so far. After purchasing cars for years, we decided to change things up. This is our first lease and our first Mazda. We have been impressed all throughout this process. Chris Kinder stands out from his peers. Without question, our experience with him has far exceeded any other experience that we have ever had with any car dealer/salesperson. He has a wealth of knowledge and experience. His customer service is exceptional. He is very responsive to emails and phone calls, he is meticulous and detail-oriented, and he is extremely polite and kind. Our in-person meetings were swift and structured. He balanced this with patience, and giving us the feeling of having as much time as we needed to ask questions and make decisions. Chris brought about peace of mind; he was able to make a difficult process feel a lot less intimidating. Chris Kinder, John Stillman, Frank Benedict and the rest of the team at Palisades Mazda made our experience pleasant and comfortable. Rather than being in a dealership, it felt like we were in a bank. My Palisades Mazda experience has been top-notch. Thank you, Chris Kinder!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just loved the experience of buying a new car at Palisades
I was a bit nervous going into the process as it was the first time I did it alone. My husband/life partner just passed away and so I was on my own. Ed was so wonderful to work with, as all the folks at the dealership were. They were all so helpful and honest, took their time and I never felt rushed or pushed into something that didn't fit my needs. The whole process went so smoothly and even after purchasing the car they are helpful. I highly recommend going to Palisades Mazda if you are considering buying a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We know that purchasing a car can be a daunting experience, that’s why we at Palisades Mazda try and make each customer at ease. Once again, thank you for your recommendation and enjoy your new Mazda. Regards, Frank Benedict – Sales Manager
Better experience than competition
Very honest and helpful in car purchase process. Got the car I wanted a CX-3. With me every step. Thank you Delvi, Frank, and John.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for submitting your review. Our team at Palisades Mazda thank you for your recommendation and appreciate your continued business. Enjoy your new CX-3. Regards, Frank Benedict – Sales Manager
Excellent Dealership
We recently purchased a Mazda CX5 AWD 2016.5 Touring and the process was painless, quick, and honest. This was mainly due to our Sales person, Ed Grayson. Everything was above board and where we normally despise dealing with car dealers, Ed is an enigma. None of the usual Sales pitches or bait and switch practices many have come to dread. We were so happy with the car and experience we leased a Mazda 2017 CX5 Sport not a month later. Same ease as when we purchased and are extremely happy. Wed strongly recommend going to see Ed if you are in the market and the car itself is fun to drive! Go see for youself!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. Here at Palisades Mazda we always strive to go above and beyond the norm. Whether it’s sales or service, we know how to differentiate ourselves from the competition. Thank you again for your recommendation and thank you for your business. Enjoy your two new Mazda CX-5’s. Regards, Frank Benedict – Sales Manager
Service on Mazda CX9 and Mazda
I am an avid Mazda fan having had a race-ready Miata and currently own a 2012 Mazda CX9 and 2014 Mazda 6. Both John G. and Kathy W. have been terrific and went out of their way to make sure they created a "raving fan" out of my service experience at Palisades Mazda! They have a proficient knowledge of Mazda and services that are truly required, and are a pleasure to deal with. I pass no fewer than 4 Mazda dealers / service centers on my way here, but the time spent crossing the Tappan Zee is worth it for the level of service, knowledge, and professionalism. Two thumbs up to Palisades Mazda!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent dealership experience
I have to give John Gentillo, the service manager. and his crew a huge compliment for their professionalism and for keeping me up to date with the progress of my CX5. I brought it in for an intermittent issue and instead of saying "no problem found" , Kathy called and asked if they can keep the car another day to try and duplicate the issue. They gave me a loaner car so I said it wasn't a problem. By the middle of the second day they were able to duplicate my intermittent problem and fix it. Kathy and John went above and beyond to rectify this issue and I am very grateful for that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Our service team is committed to making sure each and every customer is satisfied. Thank you for your patience and continued business. Enjoy your Mazda CX-5. Regards, John Gentillo – Sales Manager
Excellent
Ed Grayson and the rest of the team provided an easy, no hassle buying environment. Great folks, easy to work with and I would go there again in a heart beat.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Deal, Honest and Proficient
Wish I would have went to Palisades Mazda before all the other dealers. What a great deal and honest straight forward salesmen. Thank You, Chris Kinder, Frank & Emu Karim for offering the best deal, and it truly was a pleasant experience; AS BUYING A CAR SHOULD ALWAYS BE, A GREAT DAY!!!👈👍👌👏🍻🚘🌟🌟🌟🌟🌟
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great shopping experience.
Be sure to contact Emu and Frank. They work hard to make you happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 Mazda CX-5
In comparison to other Mazda dealerships, I was thoroughly impressed with the treatment I received at Palisades Mazda. I am a returning customer who leased a 2015 Mazda CX-5 three years ago. And I returned for good reason. Consultants at Palisades work to best suit the needs of clients, finding the car of their desire and at the best price possible. Recently I leased a 2017 Mazda CX-5, working with Ed Grayon. He encomposes exactly what one would look for in a salesman--honesty, enthusiasm, and someone who works to suit the needs of the client. -Nunzio
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
