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Enthusiast Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (51 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (51 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Enthusiast Auto Group from DealerRater.

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2006 BMW M3 purchase

I am completely satisfied with the purchase of my 2006 BMW M3. The ?customer experience? at ENTHUSIAST AUTO GROUP was top notch. www.EAGBMW.com There are not many places you can buy a BMW M3 sight unseen, with no test drive and feel you got a great deal and great car. There are cheaper places to buy a used M car. But there is not a BETTER place. Evan spent considerable time on the phone discussing the vehicle and how EAG goes about preparing cars for sale. He replied quickly to all of my email questions. He sent additional photos of the car I requested. EAG does not do financing, but they referred me to a credit union. I applied and within 2 days had loan approval. They arranged to ship the car from Ohio to Michigan. (This took longer than usual.) EAG is VERY picky who ships their cars, and it took a few days to locate a transporter that would transport the car they way they wanted it shipped. It is said that when you buy a BMW you are buying more than a car, you are buying a previous owner. With the full PPI and the maintenance work performed on the car, I got a M3 completely checked out and ready to drive. The car was sorted out and any concerns from the previous owner were repaired. (plus the car came with full tank of gas ? who does that?) You can buy an M car for less. If you pay less, you get less. I had a great buying experience, from a great salesman, from a great dealer. EAG is not the only place to buy a used M car. For me, it was the only place I would buy a used M car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Cars - BUT YOU PAY TOP $

They have very nice M cars but you pay a premium to do business with them.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Only 7,000 to 10,000 over market value.

If you buy a car from them then you did not look hard enough. Private party sellers selling same "clean low miles cars" for WAY LESS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best car buying experience ever

Some people slam Enthusiast Auto for high prices, but they seem to forget this is a free market economy. If you want a backyard fixer, or don't really care what shape your car is in, or you're willing to wait possibly years searching for the perfect car, then EAG is not for you, just move along. I wanted an immaculate M5, exceptionally well maintained, ridiculously low miles, optioned to the hilt, and I was tired of spending days/months rummaging through garbage at the usual online car trading sites. Yes, I paid more than average for my car, but I'd do it again in a heartbeat. I got an exceptional car from an exceptional company and I'll pay extra for that experience all day long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recommend for all

Good dealer, good service. I buy next car only in Enthusiast Auto Group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Way to Buy a BMW M-Car

I purchased a low mileage M5 from EAG and am thoroughly satisfied with both the car and the buying experience. I recommend EAG as a great place to buy a BMW M car. The best reason: they have the best cars. Where else can you go see, test drive and critically discuss multiple cars, all in outstanding condition? Eric and Evan and the rest of the staff were great to work with. Their pricing does give one pause, but only until you recognize what they have done. They select cars for sale very carefully and they refurbish them as needed to like-new condition. They specialize only in the best examples. And they know what to address because they know these cars so well. I do not mind paying a premium for expertise, quality and diligence. I examined 3 of their M5s before I selected a car to buy and all of them were outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Car buying experience ever

I have always hated the car buying process. I had not bought a car sight unseen or over the internet ever before, and I will not unless it is from Enthusiast Auto Group again. Eric, Blaire, and Todd were beyond helpful and made the procedure so comfortable that I would buy from them again in a heartbeat. In fact, I probably would not have purchased a car if I had not found EAG. From my initial inquiry to the shipping company delivering my 2007 M Coupe to my front door, everything was smooth and easy. I could not be happier with the car either. Everyone who has seen it asks if it is new. For all practical purposes, it is new. It was in pristine condition and I could not be happier. Eric answered every question I had even after delivery and continues to do so today. His connections are everywhere and recommended a great place in my area to maintain the vehicle in its incredible condition. I can?t recommend EAG enough. They are really the only option for buying a used M car in the country. Tim Boulder, CO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They do everything right

I just wanted to say what pleasure it was dealing with Eric and Enthusiast Auto in purchasing my 2002 BMW Z3 M Roadster. When I first started looking for a Z3 M Roadster I figured I would need to travel halfway across the country to pick it up. It never occurred to me that I would buy a car sight unseen. When I saw the ad for the car I was looking for on Enthusiast Auto's web site I did some searches on Enthusiast Auto. I found many people who had dealt with Enthusiast Auto and every single one of them had nothing but good things to say. Many of them mentioned they had purchased their car sight unseen. After talking with Eric about the car I felt very comfortable with purchasing the car sight unseen. When the car showed up it was exactly as Eric had described it and how it looked in the pictures, which is immaculate. I have never dealt with a car dealer that is so upstanding and honest. What really impressed me was after I had purchased the car Eric replaced the plastic window on the convertible top because a small section of the trim on the window was coming loose. He also replaced the battery because the one that was in it looked old and he didn?t want the battery to die on me next summer. The car also showed up with a full tank of gas. I have never bought a car new or used where I got it with a full tank of gas. The only issue was the car showed up without the windscreen that was shown in the pictures and the owners manual (left in detail department). I emailed Eric about this around 7:00 PM expecting to hear from him the next day. I got an email from Eric within 2 minutes saying that the windscreen and manual would be shipped tomorrow and I received them within a few days. All I can say is Enthusiast Auto does everything right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford Mustang Convertible

They were excellent to work with. I was looking for a Mustang Convertible. They had one and were willing to discuss the options, explain the process that would have involved shipping, expenses, everything I needed to make a solid business decision. Even though I decided not to buy this particular car, they continued to be extremely helpful and courtious. I would not hesitate going back to them should the possibility arise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very positive buying experience!

Eric, Thanks to all of you at Enthusiast Auto Group I have a lovely topaz blue Z3 in my garage. The car is simply gorgeous! It is, in fact, more stunning than I anticipated. I hesitate to continue with superlatives, but this vehicle is far beyond anything I anticipated. It certainly exceeds my expectations in every way. Driving the Z3 is a bit different than motoring around in my 34 year old TR6! I'm sure you can appreciate my initial reaction to the ease of shifting gears and power of this engine today. No complaints. I'm looking forward to many wonderful adventures with this car. The most outstanding aspect of this purchase has been the quality of service provided by you and your staff. Your extensive knowledge and honesty certainly made a difference when I was contemplating an Internet auto purchase. Blaire and Todd could not have been more supportive with the actual purchase and shipping arrangements. Everyone was so very easy---and delightful---to work with. Jeff, the transport driver, was equally courteous and conscientious. He took good care of this car in transport. As the car rolled off the trailer I was aware of your words that it "is stellar and will not disappoint". It is! But what was really stellar and did not disappoint was the professionalism of everyone at EAG that I dealt with. You all did a exemplary job...and that is greatly appreciated. It has indeed been a pleasure to do business with EAG.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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