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Berman INFINITI of Chicago

(1,751 reviews)

Reviews

(1,751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Chloe Was Exceptional!!!

I researched for months my intended purchase of a new Infiniti QX30. After test driving at several places over a week period, I ended up at BERMAN Infiniti. I was contacted by a Mr. Ruiz, however Chloe met me at the entrance. The car I requested was waiting for me! In the test drive Chloe was informative about auto features and just friendly overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kimmie, thank you kindly for your feedback and review. Congratulations on your new QX30 and welcome to the Berman family!

Efficient professional

Been going there for several years now, and 99% of the time the staff are friendly and professional. I love going therethe atmosphere is very comformatable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Nina69696969, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Excellent and very professional

The staff was very considerate, professional every one of them took the time to say hi which makes a difference! kept you informed on any issues and the waiting area was very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

James, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Service

Always a great experience with Berman. Nick Cardoza was extremely helpful. One heads up to Berman A make sure the website doesn’t create multiple appointments;I encountered a glitch. But they were ready for the appointment and everything went very smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carguychicago, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Profession staff. No upsell

Hilary invited me for a free oil change. I was impressed with the service and inspection and the xxu. Text with link to summary of findings and price quote appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Chr2007, thank you kindly for your feedback and review. Welcome to the Berman family!

Awesome Service Department

Jermaine Waterman has been great every service visit to BERMAN. He provides top notch customer service! I’ve visited Infiniti service departments in several other states but he is definitely a stand out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marsha80, thank you kindly for your feedback and review. Welcome to the Berman family!

QX60 lease- great experience

The entire experience was first rate at every level. The negotiated terms were worked out before my arrival and therefore all we needed to do was finalize everything. I could not be more pleased with the buying experience..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

TPL, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new QX60 and welcome to the Berman family!

Very helpful and professional service

Helpful and professional! Took the time to listen to my situation and provided me with a selection of cars in the right color and price that I was looking for. I also have a unique situation. My company is buying the car and your dealership understood my situation and allowed me to make a deposit while I worked out the issuance of a company check, which takes a little more time to obtain. I lost 2 other vehicles because these dealerships did not understand the concept of integrity and sold my car selections before I could get a check from my company. I am talking about a 2 day window. So thanks for understanding my situation.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mike, thank you kindly for your feedback and review. Welcome to the Berman family!

Professional Service

I have 100% trust and confidence in Berman Infiniti. They are thorough and treat my car like their own, and when they are done they clean it inside and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Experience was wonderful!

My experience was wonderful Ramon Gonzales was great to work with and was very helpful in accessing my car needs scheduling pick drop off and pick up as well as needed labor! I highly recommend this location! Thank you! Vernon Lockhart!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Vernonl, thank you kindly for your feedback and review. Welcome to the Berman family!