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Berman INFINITI of Chicago

(1,752 reviews)

Reviews

(1,752 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Dealership would do Buisness again

Gabe Flores from Infiniti awesome guy, completely helped me with what I needed on finding the right car ! Hilary and kelly were of great help at the service center as well thanks a bunch too the whole Berman Infiniti team! Much love.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

imejia13, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Excellent Customer Service

2 months after I purchased a vehicle there was a loose part that squeaked. They covered the cost of replacing and found the battery needed replaced. I asked if that would be covered and the amazing people at the service center called the dealership and got it all sorted out for me free of charge since the car was so new. Really pleased with their customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Titans18!, thank you kindly for your feedback and review. Welcome to the Berman family!

QX50 Lease

Very good service and knowledge of vehicle. I was happy with the details and willingness to go the extra mile in finding us a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Steve 62, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new QX50 and welcome to the Berman family!

A Great Experience

It was my first time at this dealership and the service was amazing! From the first minute we walked in Jermaine greeted us with a smile. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service

Nick was so helpful and very informative during service. The service team overall is great and a pleasure to work with every time. I would definitely recommend INFINITI to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Love these folks!

Great service. Great technology. Efficient, professional, friendly service from individuals who know what they are doing. I love the text message ability so i didn’t have to be disturbed during a meeting but could respond to the request regarding service requirements. Inspires trust in decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Judgeholmes, thank you kindly for your feedback and review. Welcome to the Berman family!

Excellent Service Team!

I went in for an oil change and was received by friendly and courteous service personnel. The waiting area was clean and had good snacks. The front desk person came by periodically to ask if we were okay and to replenish snacks. Check out was a breeze and my car looked gorgeous after a complimentary car wash. I used to take my car to Berman Infiniti Merrillville but they have lost a customer to their sister shop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

MIMI6808, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Above and Beyond All expectations!

I’ve been in the too many of dealerships in the past few weeks as I’ve been looking for an Infiniti G35 to purchase and let me tell you was Im amazed at how this dealership helped me out, Ken which was the gentleman who I was fortunate to have helped me was outstanding and I will most definitely be back in the future . Ken is the guy you want to see but I’m almost sure that every other salesmen there is great. I’m very pleased with my experience at Berman Infiniti

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

AlexOrtegaG35, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new G35 and welcome to the Berman family!

Shopping for QX50 Essential

I was amazed at the Sales experience, from the Salesman to the Manager. I have never experienced service like this before at any dealership. I will shop again at this dealership. I did not purchase this time, but will return very soon to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. We look forward to welcoming you to the Berman family!

Awesome service

I've owned a Infiniti for almost 2 years. Never been to Bermans Infiniti. Best service yet. Service manager and Ramon are terrific. Will be servicing my car here for now on!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

NickSr76, thank you kindly for your feedback and review. Welcome to the Berman family!