Reviews
Professional and excellent people throughout the...
Professional and excellent people throughout the dealership, including sales, service, parts, finance and management personnel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Bennett! We appreciate your business and are happy to hear that you are so confident in the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!
Ed, a great advisor!
Ed is wonderful! He has always guided us on our “fun extra” vehicle. We keep it in storage usually and when we occasionally take it out, we know Ed will tell us what’s important to take care to keep it in good shape. We are very thankful for Ed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susie, thank you for taking the time to review us! We appreciate the kind feedback and are happy to hear that Ed went the extra mile to assist with your vehicle. Safe travels, and we hope to see you back again at Fields BMW Northfield!
Fields BMW Service Visit
Ken guided my car in for service then Fields ubered me home to wait. Uber collected me when my car was ready (and washed). I’m addition Ken was nice enough to help me with a problem I was having with my iPhone.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fred, thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Ken went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Fields BMW Northfield down the road!
Great service team!
Jerry and the service team did a great job. Highly recommend them to anyone looking to get service done. Great facilities as well. High quality!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to see that Jerry and the team did a stellar job with your recent service appointment, Joe! Thanks for supporting Fields BMW Northfield and we hope to see you again soon!
Stellar Service
AJ did an outstanding job making sure my car received excellent service for routine maintenance. AJ was knowledgeable and professional in every way. AJ provides the kind of stellar service I expect at Field’s, and always receive! Thank you AJ and Field’s BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share! We are proud to have AJ on our team and happy to hear that he delivered such an outstanding service experience. Drive safely, and we hope to earn your business again at Fields BMW Northfield!
Service, for oil change and a regular service chec
Hey! Chris, did a great job today! You, were able to get my car in and out! Your, service was great as always! Michael Lazar
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear Chris was able to get you back on the road in no time. Thanks so much for trusting Fields BMW Northfield, Michael!
Worth going farther!!
Jerry and the Fields team did their usual fine job in servicing my car promptly and at a reasonable price. I travel from downtown Chicago quite a distance to use Fields for all my car needs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you for taking the time to share! We appreciate your continued support and are happy to hear that you had such a successful service experience working with Jerry and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!
Go To Field’s
Chris Goodrich is terrific! Knowledgeable, helpful, objective, customer-centric. Field’s service is excellent. Complementary car wash and bistro are welcome amenities. I go to Field’s despite closer dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't thank you enough for traveling the extra distance to allow the Fields BMW Northfield team to take care of your service needs for you! Chris will be delighted to see that his customer-focused and informative care have made your visits so positive. We're fortunate to have earned your business and look forward to seeing you again down the road!
Brandon and the team were outstanding. Their follow up...
Brandon and the team were outstanding. Their follow up and follow through was the best in the business!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted that Brandon and the team could deliver a five-star experience! Thank you for choosing Fields BMW Northfield and for taking the time to leave us a review. Safe travels until we see you again!
Amazing customer service!
We started going to Fields BMW Northfield a few years ago and their service is impeccable. They are extremely courteous, competent and efficient. I would happily give them 10 stars!!! Also, kudos to Ed who is always so pleasant, professional and meticulous. He always makes sure that my car is in tip-top condition before I drive off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rachel, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ed and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!