Reviews
Service differentiates Field’s
Scheduled maintenance, with a lot taken care of- Chris did a great job of explaining in detail what needed to be done. I would recommend service and Chris’ approach.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chris will be so pleased to see that his detailed and informative care made your service experience so positive! We're happy to provide our guests with top-tier service at Fields BMW Northfield, and we'll be here to lend a hand whenever you need us next!
My experience yesterday buying a certified used BMW was...
My experience yesterday buying a certified used BMW was outstanding. Greg my salesman was helpful and knowledgeable. I highly recommend Field's BMW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your purchase! We are thrilled that our team lived up to our high standards and made you a happy customer. Thank you for giving Fields BMW Northfield your business!
Excellent Repair Center
Fields in Northfield is the best dealer experience I have ever had. Service area is staffed by honest car enthusiasts who have pride in their work and expertise. Jerry M. is the go to guy for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear you were able to have a great experience with Jerry and the rest of the Fields BMW Northfield team. Thank you for the kudos and we wish you many safe and happy miles. Take care!
Another excellent service visit.
Excellent and timely service. Have always had positive experiences with them. AJ, the advisor, really listened to my request to accommodate a tight schedule. 10 of 10!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alan, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with AJ and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!
Great service
Great experience, service fast and reliable and oh, now they have this little breakfast menu in which you have a couple of choices of paninis that they make for you while you wait 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elma, thank you for the great review! We appreciate your support and are happy to hear that you had such an enjoyable experience working with the Fields BMW Northfield team. Drive safely, and we hope to see you again down the road!
Such a positive experience with Alex and Jori, felt...
Such a positive experience with Alex and Jori, felt really informed without having extras pushed in me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We appreciate your support and are happy to hear that Alex and Jori earned your five stars. Drive safely, and we hope to see you back again at Fields BMW Northfield!
Great service
Service was prompt from the start through completion. Cost estimate was right on. Car was delivered with all work done and clean - inside and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like this one make our day! Thanks for supporting Fields BMW Northfield and please let us know if you need something down the line!
Worst dealership around. When I called to make an...
Worst dealership around. When I called to make an appointment they were very rude on the phone they were surprised I had not brought my car in for service there before. When I arrived I had to wait for 20 mins for someone to even greet me. Then when after the service was preformed I had to ask them if it was done when I saw the car sitting there for 20 mins. No car wash no interior protection for when there techs got in with dirty clothes. I definitely will not be going back. Way to many dealers with better service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We aim to deliver best-in-class service, so this is hard to hear. I will take note of the concerns you've raised here so we can work to improve our client experience moving forward, but if you'd like to discuss this, I also welcome you to give me a call. I would be glad to address this directly and see if there is anything I can do to restore your confidence in our team. Best, Anibal Ruiz - Service Manager - 847-441-5300
Jerry in the service department always makes things quick...
Jerry in the service department always makes things quick and easy. Great follow up too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your support and are happy to hear that Jerry delivered such a successful service experience. Drive safely, and we hope to see you back at Fields BMW Northfield!
Professional and excellent people throughout the...
Professional and excellent people throughout the dealership, including sales, service, parts, finance and management personnel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Bennett! We appreciate your business and are happy to hear that you are so confident in the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!