Reviews
Great Purchase Experience
Highly recommend Tom who went above and beyond during my purchase experience. He was extremely courteous and professional and genuinely wanted to help me find the right vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason, thank you for the great review! We are so glad to hear that Tom and the Fields BMW Northfield team delivered a five-star experience. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Fields BMW Northfield!
The personnel are all friendly, efficient knowledgeable...
The personnel are all friendly, efficient knowledgeable and eager to please!! I have always had a pleasant experience and have bought 2 cars from them and I had my son buy his car from them also!’ I appreciate their thoroughness and expertise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your confidence in our work means a lot to us! Thank you for choosing Fields BMW Northfield and for stopping by to share your feedback. We look forward to your next visit!
The Service Department respected our time. Very...
The Service Department respected our time. Very professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire process- from start to finish!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! We're glad that our service team was efficient, professional, and that we demonstrated excellent customer service. We appreciate your kind words here at Fields BMW Northfield and will let Brandon know you appreciated his hard work.
They are incompetent. Can’t even answer the phone. Phone...
They are incompetent. Can’t even answer the phone. Phone rings and rings and rings. When someone finally answers, they can’t find the needed person. ‘You need to call back later’. Happens almost every time. Called them for new tires on a car they sold me and after giving them the model and year, they asked me what type of tires are on the car. I said, I don’t know, you sold me the car. I actually had to go to my car and write down the type of tires only to find out they can’t get them. ‘Out of stock’. Every person you meet just has a nasty attitude (accept for Scott who sold us our car. Very helpful). You see their ads on TV and wonder why they bother. The ads further support the image. Always a Cloudy day.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm so sorry that we haven't left a better impression. Customer service is our priority and I apologize for the trouble you've had connecting with someone who can assist you. It sounds like we've let you down and I would like to step in to help. Unfortunately, I won't be able to find your contact information from this review. Please consider giving me a can so we can discuss this further. Thank you, Anibal Ruiz - Service Manager - 847-441-5300
Great service , awesome personel Thank youJerry as...
Great service , awesome personel Thank you Jerry as always has been pure gentleman, knowledgeable and helpful .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jerry and the Fields BMW Northfield team. Drive safely, and we hope to see you back next time!
I have been a Field’s client for almost 25 years, not...
I have been a Field’s client for almost 25 years, not just because I like BMWs. The service has always great, and my last visit was no exception. Jerry Marichal did a thorough job of reviewing my needs, keeping me apprised of work’s progress, and had the car ready when promised. He made feel like a very special client.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business over the years and are thrilled to hear that you are so confident in the Fields BMW Northfield team to get the job done. We will be sure to pass on the kind feedback to Jerry. Drive safely, and we hope to see you back again down the road!
Aj was great!! Service is super professional and...
Aj was great!! Service is super professional and communication couldn’t be easier. Thank you Fields BMW!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient and courteous
Nick and the team were efficient, exhaustive, courteous and fast responding. We were also able to drop the car a day ahead, after closing time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Silvia, we're delighted to hear how satisfied you are with Nick and the Fields BMW Northfield team! It's our pleasure to provide responsive and efficient care to our guests, and it's lovely that you appreicate our efforts. Thank you for putting your trust in Fields BMW Northfield, and we wish you safe travels until we see you next!
Great work team
The whole team was awesome and Arbenor and Jodi were fantastic. Great experience and look forward to our next shopping experience with them hopefully shortly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted Arbenor and Jodi were able to make sure you went home a happy customer. Thanks so much for choosing Fields BMW Northfield, Daniel. Enjoy the new ride!
Thankful for the service I receive from Fields!
Fields BMW is the Best! I have been a customer for over 25 years and would never go to another dealer for service or to purchase a new BMW. You cannot go wrong choosing this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Deborah, thank you for your extremely loyal business! It is customers like you who motivate us daily to deliver an exceptional customer service experience. We appreciate your hearty endorsement and hope to see you for many years to come.