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INFINITI on Camelback

(1,013 reviews)
Visit INFINITI on Camelback
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award
View 12 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI on Camelback from DealerRater.

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Lon Williams was our technology advisor when we leased a...

Lon Williams was our technology advisor when we leased a Q50 three years ago. He is now working with customers on their lease terminations. He put us in to a new QX50 at a very fair price. Working with Lon was a pleasure, and he made the lease process painless. If you are considering purchasing or leasing from Infiniti on Camelback, you definitely should make an appointment with Lon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us!

He is unprofessional asked me to leave his office so...

He is unprofessional asked me to leave his office so disrespectful I was professional all I wanted is for them to honor my part warranty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The worst manager I have dealt with shame on you Infiniti...

The worst manager I have dealt with shame on you Infiniti never doing business with you Worst place to service your car Worst customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad customer service I paid for my O2 sensor and when it...

Bad customer service I paid for my O2 sensor and when it when out before my warranty expired they didn't want to fix it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They made buying my first car the most memorable and...

They made buying my first car the most memorable and special experience. The process could not have been made simpler for me. INFINITI on Camelback truly worked to ensure that I drove away as the happiest buyer, and they succeeded. They made me feel like family ☺️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, Aimee!

Lon! You are amazing! Thank you for being so helpful...

Lon! You are amazing! Thank you for being so helpful orientating me on all the tech features on my new Infiniti QX60! This has been the best car buying experience in my life! Hands down amazing customer service and a wonderful personal touch. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Fiona!

Chris and David were very pleasing to talk to. They...

Chris and David were very pleasing to talk to. They allowed me to test drive an upgraded version of my car which was exciting. Overall, the wait for my car to get serviced was enjoyable which isn’t always the case as most people know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us here at INFINITI on Camelback!

First class service!

Lon has made our experience at Infiniti feel very welcomed and valued! The customer service right from the get-go has been superior with Lon going above and beyond to ensure we were taken care of with whatever issue we were facing at the time. I highly recommend this location and the wonderful staff! They truly want you to have the best experience and they don't disappoint!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us!

I had an outstanding experience with both Charles, Lon...

I had an outstanding experience with both Charles, Lon and the finance department. I would highly recommend Camelback Infiniti for the purchase of a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review!

sale of 2016 LEXUS gs350 F-Sport (used)

I found both Chris Herrell , sales, and Luis Beccera, manager, to be polite, professional and reliable. They were courteous, helpful and answered all questions (and there were many). I am cynical when it comes to politicians, lawyers and car salespeople as I am sure most of us are. However, this was an upper level experience with an upper level dealership. I can easily recommend this dealership based on my experience with both Chris and Luis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!