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INFINITI on Camelback

(1,013 reviews)
Visit INFINITI on Camelback
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award
View 12 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI on Camelback from DealerRater.

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Amazing service!

I have had such a great service experience with Josh and knew we wanted another Infiniti. He put my in touch with the GM, Luis, who made everything very convenient for us to look at options. Lon and Nigel came to my house and made sure we knew everything about the vehicles and made it so much easier for us to make our decision. Afterwards, Lon spent over an hour with me explaining how the vehicle and it’s computer system worked. I could not recommend them more than I am!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Painless car buying experience

Everyone i had the pleasure of working with @ infiniti on camelback made my car buying process smooth and easy. The visit to my home after the purchase of my qx80 to explain all the features of the car was above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome customer service!

Very quick and awesome customer service. Edward was a very nice man and helped with all my questions. He got the job done in a very professional manner. Luis was very nice as well and knew his business. Thank you..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Horrible experience with their sales department

Horrible experience. I was pressured by the salesman from literally the minute I walked in (because, as he repeated numerous times, he had to follow "procedure"), and then I briefly dealt with the sales manager who not only low-balled me, according to both KBB and NADA, not me, on my trade offer. Then went so far as to tell me the value of my trade is contingent on how quickly I wanted to do business and that if I walked out the door he'd knock several thousand dollars off his offer. He blatantly tried to pressure me into impulse buying their car. His exact words to me were "my urgency is based on your urgency". Any chance they had at selling me any car was dead at that second. Don't condescend and insult my intelligence, and then act surprised when I have choice words for you as I walk out. Do people seriously fall for this garbage salesman rhetoric? If so, society is doomed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding!!!

The Infiniti on Camelback Team is amazing! From the moment I walked in I was treated with professionalism and courtesy. They went above and beyond to help me find the perfect vehicle! I just leased my third vehicle from them. I keep coming back because no one can match their professionalism and their product. I know that I can depend on their service. Thank you all for your dedication to excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

1st time leasing

From the first email with Luis to the at home feature review with Lon my experience with the Camelback Infiniti team exceeded my expectations! Thanks all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best experience!

I had a great experience with Hannah, she was very knowledgeable, professional and friendly. Lon was very helpful, he took the time to show me various options in my car, he knows his stuff!! I would recommend future car owners to use his services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Me. Mitten

Great customer service! The entire sales process with Jacob at the beginning and Lon at the end was seem less and very smooth! INFINITI on Camelback is a fantastic dealership and with gentleman like Jacob & Lon it will continue!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AMAZING.

Jacob was absolutely amazing! I've never dealt with such a caring person who wants you to be happy with what you have. He's sincerely honest & will meet your needs for the car that you want within your budget. He followed up with me for 2 months & looked for the car that I specifically wanted. Thank you, Jacob! This dealership is absolutely amazing & if I could give it a 10+ star, I would. I'm very highly satisfied. Best dealership in town!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Excellent service

They all were great. Lon came and helped me with setup. Spent plenty of time explains the bells and whistles of the car. Great service all along

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a positive review!