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INFINITI on Camelback

(1,011 reviews)
Visit INFINITI on Camelback
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,011 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lynny chronicle?s

When ever I go to the dealership on Camelback , the service is wonderful , Shelby the service advisor explains in detail what needs to get done and what I can have done in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

My car sales person was the best sales person I have ever

My car sales person was the best sales person I have ever had very knowledgeable on vehicle and service was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

My experience with Infinity on Camelback was

My experience with Infinity on Camelback was exceptional. Shelby provided great customer service and was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Great buying experience

Edward Johnson is a great salesman. When you go in you must ask for Edward. He didn’t rush me at any point, he made me feel comfortable, and was able to make sure we agreed on a price. He’s very helpful and knowledgeable, and patient. He gave me a great customer experience. Overall, he was able to make the purchase happen by working with the GM and getting me into the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

My experience at Camelback Infiniti was great.

My experience at Camelback Infiniti was great. Sales and finance made the experience go smoothly. The client loyalty manager did an excellent job making sure I understood all the features of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

EXCELLENT THE BEST.

EXCELLENT THE BEST. Shelby Clark is the man you want to schedule with. He is highly professional, proficient and customer focused.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

These people told me my lender charged a $3000 fee to

These people told me my lender charged a $3000 fee to take my loan and they rolled it over into the cost of my car. I called my lender and they made it very clear that they don’t charge loan or origination fees. This isn’t my only issue with them so I’m filing a complaint with the Atty General and every other entity that they’re connected with. I’m not playing these games. Make sure you read those contracts because they have some unsavory practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Miki, any additional warranties are optional and disclosed at the signing of the financial contract. We would be happy to go over your contract in detail as well as answer any additional questions. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience.

Consumer response

Hi, Please don’t dismiss me as if your sales team wasn’t scamming me. I was told purchasing the warranty was a requirement or the deal wouldn’t go through therefore, it was NOT optional. I only learned it was an option after speaking with my lender. That’s when I canceled it. I spoke with Weston yesterday. Really nice guy.

Extended Warranty Service Experience

My service representative was amazing to work with from Start to finish. Mark was always keeping me abreast of the needs and status. He was even going to battle for me and my family against our extended warrant company that was unreasonable and unjust in the way the warranty is written verse what was covered. I would highly recommend working with Camelback Infiniti for your service needs. Unbelievable customer service and care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jeremy, we are very happy to have provided you with such a positive experience!

Why I choose Infiniti Camelback

Always top notch treatment,convenience, and ease with Infiniti services. Showed me options I didn’t know that existed(phone communication with vehicle). Will always give my business to Infiniti.(camelback location)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Good experience

First time using Camelback. The service was performed on time and at the price expected. Enjoyed working with Josh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon!