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INFINITI on Camelback

(1,011 reviews)
Visit INFINITI on Camelback
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,011 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service.

Great service. Advisor is always quick and efficient and the work is performed right the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

My experience was extremely successful in all respects

My experience was extremely successful in all respects and would recommend to all individuals needing services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

I have used the service dept for 4 years and they are

I have used the service dept for 4 years and they are always very accommodating. They always keep you updated on the status of your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

Deb - Infiniti on Camelback

The experience with Edward as my salesperson and Ray Ferguson as my finance paperwork person was enjoyable. They both listened to my needs and requests and provided the best customer service. I am a repeat customer of Infiniti on Camelback and will continue to do business here. I also enjoy working with Shelby in the maintenance dept. He is always so supportive and makes sure maintenance is done right and cost effectively. He is always so kind and easy to work with. Thx Deb

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deb, we are so happy to read such a great review about Infiniti On Camelback! We appreciate your business and look forward to seeing you soon!

Edward made my leasing experience amazing!

Edward made my leasing experience amazing! Everything was easy and he was able to get me the terms I wanted! He is so great to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

I have never in my life had such a bad experience with a

I have never in my life had such a bad experience with a dealership. They were rude and smug and that should have been our first reason not to purchase from this dealership. However my son loved this car and I didn't want him to be disappointed as we drove from New Mexico to buy this car on 4/2/23. within 3 days of buying this used 2015 Chrysler 200 it began to leak coolant everywhere. We called the dealership and notified them of what was going on. They told us to take it to a local dealership and have them look at it. The soonest available appointment they had was 4/17/23. The Carfax report and Infiniti on Camelback told us there was nothing wrong with the vehicle. However, the local service department said the car's water pump is broken along with the thermostat and the belt. they called Infiniti on Camelback and explained to Alex Ashburn the manager what was going on. He refused to work with them and hung up on them. I then called Alex Ashburn to see why they are refusing to help. We are under the 500 or 15 day warranty. He said that the warranty only covers major mechanical issues and they could not help us. We were told from the start that we could return the car no questions asked if it was under the 500 miles or within the 15 days and now they are refusing when there is something majorly wrong with the vehicle. It can not be driven. Alex was rude, and had xxxx poor customer service. I have filed a complaint with corporate along with Infiniti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re concerned to hear this as our vehicles undergo thorough safety inspections prior to sale. Unfortunately we cannot identify you by screen name to research the situation and reach out directly, therefore, please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.

I bought infinity there in 2011.

I bought infinity there in 2011. It’s in great shape and it was one of the better purchases I’ve made in my lifetime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I bought infinity there in 2011. It’s in great shape and it was one of the better purchases I’ve made in my lifetime.

Great service and sales experience.

Great service and sales experience. The process is always effortless. I would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

Another excellence car buying experience with Lon at

Another excellence car buying experience with Lon at Infiniti on Camelback. Lon helped me obtain my Q60 dream car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

Lon helped me with leasing my 3rd Infiniti.

Lon helped me with leasing my 3rd Infiniti. He was very knowledgeable and helped me find my dream car again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.