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Romain Cross Pointe

(292 reviews)
Visit Romain Cross Pointe
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–7:00pm
Tuesday 8:30am–7:00pm 8:00am–7:00pm
Wednesday 8:30am–7:00pm 8:00am–7:00pm
Thursday 8:30am–7:00pm 8:00am–7:00pm
Friday 8:30am–7:00pm 8:00am–7:00pm
Saturday 8:30am–7:00pm 8:00am–7:00pm
Sunday Closed Closed
New (812) 618-4329 (812) 618-4329
Used (812) 618-3206 (812) 618-3206
Service (812) 618-4734 (812) 618-4734

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I just purchased an XT6 Cadillac from Doug. He just is...

I just purchased an XT6 Cadillac from Doug. He just is an outstanding representative for Romain. He was so knowledgeable about the vehicle. Mark was an excellent manager that also assisted me in my decision. I will refer others to this dealer!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sherri-- Thanks for taking the time to recognize one of our staff members. We are so glad to hear about your experience and appreciate your recommendation. Please don't hesitate to reach out if we can be of any further assistance. Have a great day!

Buyer of new Forester

Best service and understanding of the vehicle I was wanting, help with the whole process and made sure that it went very easy. All so very kind, great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Romain Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Customer Service Experience

The entire Romain Cross Pointe Subaru team was outstanding! Our sales associate, Tyler Emmet, was friendly, super-knowledgeable, patient, and nonsense free. I've purchased several vehicles in the tri-state over the years and i can tell you that without a doubt, this is the best overall experience yet. Thanks to Tyler, and everyone involved at Romain Cross Pointe Auto Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! It's our commitment to ensure quality customer care. Please come see us for any future needs.

Great service all really nice and helpfull

Great dealership, always concerned to make sure you understand and have what you want and need. Sales Rep was great, very helpful and knowledgble. Will return again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Romain! If you have any further questions, please give us a call. We're always happy to help!

Tyler Emmet is a young man with a great service attitude...

Tyler Emmet is a young man with a great service attitude and all the knowledge needed to make your Subaru purchase a great experience! He saved me money, too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for your positive comments about Romain Subaru! We hope to be of service to you again in the future. If you have any further questions, please give us a call. We're always happy to help!

Tyler is a GREAT salesperson.

Tyler Emmet was the young man who assisted me when I bought my new Subaru Forester. Of all the many experiences I’ve had buying, selling, trading cars, he made this one of the best. He was professional, knowledgeable, and hospitable. I even had to call about a week later for assistance, and though he was out of town, he took extra time and got my needs answered by another service person on site. He goes the extra mile. I recommend you buy a car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

Tyler was our sales associate, he was a tremendous help....

Tyler was our sales associate, he was a tremendous help. He was very knowledgeable with all new/ used cars on the lot. He was very patient with me and my wife, we test drove many cars. We loved the service and will go back to Tyler in the future. Thank you Romain Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Romain Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Tyler was very knowledgeable and professional during my...

Tyler was very knowledgeable and professional during my car buying process. I have bought several cars over the years at different dealerships. We will definitely be coming back to Romain to buy again due to Tyler being an exceptional salesman!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Just purchased my first vehicle from Tyler Emmett. He...

Just purchased my first vehicle from Tyler Emmett. He listened to what I was looking for and helped me choose the right car for me, a beautiful Chevy Equinox. I would (and already have) recommend him to people I know. I will be a return customer, for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

wonderful obtained the truck I was looking at with the price

Greeted at door by staff and referred to Mr. Kipp a sale's person. Mr. Kipp was very knowledgeable of the trucks functions and worked with me to obtain the deal I was looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!