Romain Cross Pointe

drove up from clarksville, tn three times and bought a used vehicle from them twice. they seem to have used vehicles at a lower price than here in clarksville. the one time i didn't buy from them was due to being unable to come to an agreement on my trade in but that's just how it goes sometimes.

I had the privilege of dealing with Sales Executive Melissa Irion on 09/26/15 and cannot be happier. I was purchasing an older used vehicle which I found on Autotrader. I was treated so well, even though I was not there to get a new and/or newer vehicle. I have to say... I'm impressed! I also dealt with Finance Manager Dennis Davenport, who was also a pleasure to deal with. I cannot thank them enough for their help and courteousness towards me, especially Melissa!

I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, very nice car in excellent shape, we went over my options and apparently there are 2 sales managers there and 1 is much nicer than the other, the whole process took about 2 or 3 weeks for many reasons but none bad, first he wanted to wait on a day when the good manager was there to help with the financing and then we went back and forth for a couple of days when we got some numbers I could handle, i couldnt make a trip to evansville from owwnsboro until the weekend so he broght the papers to me to sign, they held the car for me for a week so I could go up there on my payday and pick it up and deliver the check, went in later to get the car detailed and they came and picked the car up from owensboro, and later informed me of a recall, (ignition) recall didn't go as smoothly, the keys had to be adjusted but when I got them back, they were unusuable, they had to be replaced, ended up spending 4 hours at the dealer and just ended up with a new set of keys

We bought an Outback from Romain in 2010. Our salesman has always been very nice, but we have had nothing but problems from them ever since. Their communication was horrible when we were first looking to buy the Outback; they scratched our black car to pieces when we took it in for our first service then they told us nothing was wrong with it, "the top coat was doing its job;" waited 8 hours to get their "scotch guard" protectant sprayed in the interior because they misplaced our keys; our engine blew up with 38,000 miles on it and took about a month to get it back; and finally, looked at doing a trade-in on a Forester. Drove it the night before and liked it. They held the car for us. I called the next morning and told them that I wanted to come get it and have it inspected by my mechanic and if it checked out we would buy it. They said that would be fine. They would have it ready. I took off work and drove 60 miles and when I showed up my salesguy said that another salesperson put it on hold for some other buyers. There was nothing they could do. I have wasted too much time dealing with the excuses and the apologies. Never again.

I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer!

I purchased a vehicle from Romain Auto Cross Pointe and couldn't be happier with the entire process. Everyone at the dealership was very helpful and courteous. Jason Woosley was absolutely the best sales person I have ever dealt with. I would highly recommend them to anyone who is looking to purchase a vehicle.

I worked with Tom over the phone and internet, and even though I did not purchase, they were excellent and very understanding of my needs. Would highly recommend them to my friends.

The home of the life time drivetrain warranty is simply a scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealership you need to pass on this dealer. Service is slow and overpriced. Any positive reviews are likely Romain employees.

Wanted to add to this, because of the reviews I've read, I almost passed up on this dealership. Even though I did not make a purchase, Ryan, the internet sales manager, saved me about a 250 mile drive. I asked him for his honesty on the condition of a car I was interested in because of the long drive I would make. I advised him I was looking for a vehicle that would rate about an 8.5 or above on a scale of 10 and he was up front and told me he would rate the car about a 5 or 6. I really appreciate this honesty with me and maybe they will come up something else I'm interested in before I make a purchase.

i contacted this company about a car and left my email and number . nobody ever contacted my back. so evidently im not important enough to sell too. although my credit ratting is excellent. non professional sales people. I will spend my money elswhere.