Romain Cross Pointe

I TRADED MY 2011 FORD ESCAPE FOR A 2016 BUICK ENCORE. MY EXPERIENCE WAS EXCELLENT WITH SPECIAL THANKS TO DON KIPP AND DAMIAN FOR THEIR EXCEPTIONAL EFFORTS. JIM MARTIN

Brian Trask was excellent and helpful before and after the sale. Mark was excellent in getting me to the payment that I was comfortable with. Their service department was excellent as well when the phone on the cue system didn't work properly, they had it done the next morning while I was allowed to drive a brand new Cadillac. The whole experience of buying a vehicle at Romaine means that when it is time to trade, I am going back to Romaine for sure.

I stopped in to Romain Cross Pointe from out of state to take a look at the new Subarus during a recent visit. I was just doing a preliminary search when Melissa Irion came out to the lot to greet me. She was friendly and informative, but I told her it was unlikely that I would switch to Subaru. I said I would get back in touch if I were interested. I was worried that she would start contacting me to put pressure on me, but she did not do that! Several days went by while I visited Evansville, and I actually went back to Romain to take another look around. The approach there is low key and comfortable. I called Melissa back after I returned to Lexington and gave her two possible in-transit Foresters to work up a deal for me. When she called back, it was with an offer I could live with and I purchased that Subaru that I told her a week earlier probably would not happen! Melissa was somehow able to expedite the delivery, and I was able to turn in my rental car a day early. I enjoyed a great drive back to Lexington with an exceptional ride in my 2017 Forester. Thanks, Melissa!!

I purchased a 2016 Buick Regal. I worked with Heath and had a great experience.

The process of buying my new Sierra was enjoyable. All of the staff were helpful and very proficient, which made the purchase a great experience. Thanks to Don Kipp and the Romain staff.

This is the 3rd vehicle we have purchased from Romain. As we tend to keep our cars for 8-10 years we expect to purchase a quality vehicle, at a fair price, with excellent customer service when needed. Romain has never let us down in any of these areas. When we were ready to buy this time, we knew we wanted to stay with Romain. Our salesman, Don Kipp, was very knowledgeable about the Enclave, without being a "pushy" salesman. All in all, another great buying experience from Romain!!

Our experience with all employees at Romain was exemplary ! Have never had such sincere examples of willingness to please the customer. Will certainly let others know that Romain is the place to purchase a vehicle. Thank you!

Bought a loaner program Subaru Forester and saved over 4 Grand under sticker. Car had 5400 miles on it. I drove down from Radcliff, Ky. and would do it again. Melissa was a genuine pleasure to work with and made the purchase process very seamless. I would definitely deal with again.

I inquired about an early model quality car with high miles. I asked a few questions and shared my game plan, which I was informed couldn't be done. I needed time to come up with the full cash amount. A couple of weeks later, I was surprised to get a follow up call from Jason, the salesman. I told him rhat b I never expected him to call me back since I wasn't able to buy the car initially. Impressive customer servicing these days!

I'm an out of state buyer and was looking to purchase a Used 2010 Cadillac SRX. I had Travis as my salesman and was very pleased with my overall interaction with him. But when I had family and mechanic do a test drive and inspection of the vehicle they noticed the rear tires had some possible dry rot on them and brakes would need to be replaced soon. The brakes I had no issue with. But I had issue with the possible dry rotted rear tires. I spoke with Travis after speaking with family and mechanic. I told him that I would like the tires to be inspected and replaced before I would move forward with purchasing the vehicle. Travis then asked Enrique about the request. I was then informed that the tires would not be replaced without the purchase price of the vehicle going up. I then contacted Enrique directly and asked if he could elaborate on his decision. He then became to get argumentative telling me that the inspection was performed and nothing was wrong with the vehicle. I confirmed with him that the inspection had been done in April and to his own omission he stated that they vehicle had not been driven since April. Then Enrique offered to give me $200 off the purchase price to "Buy my own tires" because he wasn't willing and not able to have new ones put on. I told him that it was unsafe to ask someone to drive a vehicle with dry rotted tires off the lot because they don't want to fix the problem. After more arguing about how he could make me happy and how he was on my side I ended the phone call. I then left a voicemail for his supervisor to bring resolution to this matter. You lost a customer over a safety issue. In closing I will not be bringing my business and refer all I see and talk to against doing business here.