Romain Cross Pointe

I decided to upgrade to a Yukon Denali and purchase one locally. I had an appointment with a salesperson. I showed up a few minutes early and asked for James. The person looked around and said he is over there. He started to walk over and stopped with another couple. I waited around for about 20 minutes while they contacted him again. I finally got fed up and left. I called back and left a message for the person who had set up the appointment on how great it was to be put off when trying to purchase a vehicle. She apologized and asked me to come back. Stupid me, I set an appointment for the next day and came back. The salesperson was tripping over himself trying to get me to purchase the vehicle, they had wrong information and were not ready to do a deal. I ended up taking the Denali home to show the wife and decide if we wanted to go with this or the XL. We decided the Yukon would be good for us and our pets. This is where the fun really starts. I used my supplier pricing and was approved through my CU for the loan. All I needed to do was show up sign the paper work and be on my way. I arrived at 3:30 and did not get out of there until 7:30. I was livid by the time I left. The finance manager was out at the GMC store so they took me over to the Subaru store. One hour I waited, walked by his office and no one was in the store. I called, texted and did everything but pull the fire alarm and could not find anyone. The finance guy shows up and I asked for the keys to my car because I was leaving, I'd had enough. All of a sudden the sales guy is there and all ready to get my new ride ready. Now mind you they have had over 3 hours to get the truck ready. I, like an idiot, signed the paper work to get the xxxx out of the place. Looking the truck over, none of the protective film on the doors, sills, lights or rear entertainment system were pulled off. The truck was not polished, cleaned or prepped. When I had the truck home I decided to check the oil. SURPRISE, three wasp nests under the hood. Great PDI on this truck. Two days later I fill up the truck and notice a bunch of chips on the paint near the gas door. The sales manager admitted they have a problem with the lot guys filling up the new cars and damaging the paint. DUH, install a camera and do a better inspection of a new car. I won't go into the poor service department, lack of timely repairs, no loaners and rude staff. I won't buy another vehicle from this place. I've been driving 45 miles away for service.

Jeff Duncan was our salesperson. He made our experience a pleasant one. Jeff was very knowledgeable about the SUV. He spent considerable time with us explaining each and every feature. This is our 2nd new vehicle we have purchased from Romain in Evansville. We also dealt with Mark Callison, the sales manager, when finalizing our purchase. Mark was very helpful in closing the deal to our satisfaction. We previously purchased from Wright Motors which was also local before Cadillac went to Romain. We always shop local when looking for a vehicle. The entire sales staff at Romain are extremely friendly.

Melissa worked with me to find the exact car I wanted. Great experience! It made buying a car so easy.

The Romain staff were very friendly and attentive. Melissa, our sales rep, was helpful in answering all our questions and made sure our vehicle was ready to roll.

Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been about a week. Almost two weeks went by and I didn't hear anything, so I called them. Turned out the parts had been in and 'oh, my! No one called you?'. Made an appointment for Wednesday of the following week for the recall and for them to check on a couple other issues (because I'm an idiot). During that call she told me that they couldn't do Wednesday after all and that Thursday was available. I received a call on Tuesday (which I missed) and no voicemail left. I called back and was told it was probably a courtesy call for my upcoming appointment. Showed up for my appointment and no one was at the service desk. I had to call the main line to get someone to show up and was told that my appointment was Wednesday. Plus, I'm really tired of auto guys trying to make me feel like an idiot. I know how cars work and if it didn't have a million computerized parts I wouldn't bring it to you. Next time I have to bring it in for a recall I'm going to take a vacation to Indy, so I never have to come back here ever again!

I recently purchased my second Cadillac from Romain Crosspoint and could not be more pleased with the entire process. I have dealt with this dealership for several years and have yet to feel any less than a highly valued customer

Non-transparent pricing means you're getting a high-ball price. I've found several comparable cars for $2,000 cheaper and in better condition but just another color - I can get the other options and get the car a new paint job for less!

Just ordered a new Acadia and the entire process was easy and painless. We were kept up to date on the estimated arrival and the entire process of delivery took less than 2 hours including transfer of existing tags. I also attended an hour long class after delivery--they reviewed all the features with me and help me set up the car the exact way I wanted it. Very happy with the sales and office personnel.

Brian was our salesman, he was very well organized and knew his product. The dealership itself is extremely well run, very clean and very efficient. Brian walked us through everything and is an excellent salesperson.

My wife and I traded a 1998 Buick LaSaber and after a lot of looking and trying ended up with a 2014 Chevy Equinox. Don KIpp, Dennis Davenport, and also Austin Lame worked with us over several weeks. Dennis and Don had a lot of patience with us and Don was very helpful in locating a used car that answered our physical needs. We will return to Romain Buick for any future automobile purchases and will continue to have our car serviced there.