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Johnson Hyundai of Apex

(1,914 reviews)
Visit Johnson Hyundai of Apex
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 267-9542 (888) 267-9542
Used (877) 204-7607 (877) 204-7607
Service (888) 415-0617 (888) 415-0617

Reviews

(1,914 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Hyundai of Apex from DealerRater.

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Best dealership for service.

Today I brought my car in for 3 items. Routine oil change , annual inspection and to have my transmission fluid changed as I just hit 65,000 miles on my 2011 Tuscon Limited. As I arrived I ws promptly greeted both outside and inside the service area. Although I opted to stay I was offered a courtesy ride if necessary. I relaxed in the lounge was able to connect to free wifi , watch TV or just relax and have a great cup of hot coffee and enjoy one of the many snacks offered. The staff checked numerous times to see if I needed anything and my car was services in a timely manner. I have been a loyal customer since switching to a Hyundai and have owned 5 new cars because of the great treatment my wife Lois and I receive when purchasing or having a car serviced. I highly recommend Johnson Hyundai to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to regard Johnson Hyundai as your preferred automotive servicer! We love serving you and hope to continue doing so for years to come.

Friendly and efficient service

Carl was very knowledgeable and helpful and always had a smile on his face. I did a lot of research online prior to visiting the dealership. Carl was low pressure and did a great job of answering my remaining questions to make sure that the car I had chosen was a good fit for me. I especially appreciated his support after the sale. After getting home, I noticed a minor glitch with my paperwork. Carl was just as willing to help post-deal as pre-deal. Carl is a classy, talented salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Our dedication to our Johnson Hyundai family members goes beyond securing a sale. We're glad that you were able to see that first-hand. Please, don't hesitate to reach out with any other questions you have!

Great buying experience

Carl gave my wife and I an excellent buying experience. He answered all our questions and provided top notch customer service during our buying process. I highly recommend Carl Claiborne fir your next purchase at Johnson Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for 5 stars all around! Our team enjoyed serving you!

New lease experience

I originally intended to go in for an oil change but have had my eye on the Tucson for quite some time. I decided to see what I could do with my current vehicle. The whole process was easy from start to finish. Matt provided feedback on my current vehicle and that it would be no issue to move to the Tucson. I was then handed off to Shareef who was genuine, knowledgeable and pleasant to work with. I was able to get to a price point that fit my budget and even signing paperwork with K.C was enjoyable! All in all a great team to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us to assist you with your trade-in and service! We love having you as a member of our automotive family.

Another wonderful experience

Johnny B, Gustavo Cavalheiro and Mike Black were perfect helping me to upgrade my wife's 2017 Tucson to the new 2019 Santa Fe SEL XL Plus. These two professionals are trustful, dedicated to help and very honest. This is my 4th car from this dealership and I recommend them to my family and closest friends. Thanks again, Johnny Barbaro, Gustavo Cavalheiro and Mike Black for the excellent experience!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are grateful to have you as a continued member of the Johnson Hyundai family!

Very satisfactory experience!

Although I had done some "homework" on car buying in order to be prepared (in hopes it would be less stressful as car buying sometimes can be )...salesman Carl Claiborne immediately put me at ease. He was very patient with my many questions and allowed me to take all the time I needed with everything from the test drive to the decision to buy new or buy used to the final deal and making sure the car was perfectly detailed. He was courteous, kind and helpful throughout the whole process. I love my new (used) car and would definitely go back to Johnson Hyundai in the future!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for showing your appreciation for our efforts! We hope to see you again soon.

Exceptional Courtesy

My car purchase experience, yesterday, was handled with exceptional courtesy by Clay Claiborne, who was complimented by the smooth operational support by the staff of Johnson Hyundia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you enjoyed!

Great Experience

I worked with Gustavo Cavalheiro to buy a new car. He was super helpful and worked hard to get me the best price I can get. He was also very patient explaining the finances of getting a loan and was open to having the financial manager speak to me. I highly recommend Gustavo Cavalheiro if you are looking to buy car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your great dealership experience. We appreciate your recommendation.

Super customer service

The customer service is outstanding. Fletcher helped me through the process. I was given a loaner car while my vehicle was repaired. The staff is very friendly and accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We appreciate the opportunity to assist you.

First time buyer

I was a first time car buyer, so I was obviously nervous. Carl was friendly and professional. I came in looking at the Kona, but quickly found I liked the Tucson. Carl checked in, but left me to look at the vehicles myself. He was then there when I was ready to test drive and talk specifics. He was incredibly knowledgable and worked to get the best deal possible. I’m extremely pleased with my experience and would recommend anyone to go see Carl!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to assist you in the delicate process of car-buying. We hope that you're enjoying your new vehicle!