Reviews
GREAT PRICE GREAT CAR GREATGUYS
CARS ARE IN EXCELLENT CONDITION GOT 04 AUDI IM VERY HAPPY WITH IT MIKE AND THE GUYS WERE VERY KIND AND PROFESSIONAL I WOULD ADVISE ANYONE OUT THERE LOOKING FOR A QUALITY USED CAR CHECK OUT LW FIRST THESE BOYS GOT IT GOING ON MOST IMPORTANT THEY STAND BEHIND WHAT THEY SALE THANKS GUYS WARREN FROM PGH PA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Great experience. Well worth the drive from DC to Pittsburgh area to find a dream car. Excellent trade in value, fair price, and professional follow up after the purchase. Easy and fast service for the purchase. Really fast responses to your questions or concerns. Good dealer to do repeat business with, and they get ahold of some nice cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
very professional, purchased sight unseen A+
Talked to Lorne about purchasing a specialty vehicle (Maserati Quattroporte). At first I was worried about buying all the way across the country. After talking with him several times I felt more confident in the purchase. He sent me videos of the vehicle running, shots of it on the lift and went over the entire car. I was helped every step of the way and received the car just as I thought. After 3 months of having the car I am convinced it was the perfect buy. Got a beautiful car at a great price without having to do much work. Thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
customer service sucks
Bought an audi s4 there. Initially I loved the vehicle. A few days later the engine light came on. Deleted the code and came back on. Also had a coolant line break with in the first month. Told the dealership and told them what the code read but they did not want to hear it and insread Lorne started fighting with me and yelling at me saying it's impossible. My neighbor also bought his Subaru from them and told me that once they get the car off the lot they are not very friendly especially with repairs or customer service. I will never buy anything from these guys again. Customer should be treated with respect. Not yelled at.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My name is Lorne W. Farone I am the president of LW Automotive LLC. This is the real story that happened. The customer financed this 2006 Audi S4. We worked with him to get his rate where he wanted and sold him a warranty for cost. The customer was very nice at the time of the sale. He test drove the car, looked it all over and decided to purchase it. The customer put $2000 down on the car. He gave us a personal check which we trusted him and accepted it. Three days later the $2000 check bounced. We callled the customer figuring he would make good on it right away. He would not answer his phone. About a week after the check bounced we finally got ahold of him. We asked him nicely to make good on the check. He made excuses and was very rude. He said his check engine light came on. We told him to bring the car in, he declined. How can we fix something if the customer will not bring the car to us. We stand behind our vehicles. If someone has an issue with their car they just purchased we would be happy to help them with the repair. We are currently proceeding legal action to collect the negative balance he owes. Bottom line to everyone that reads this if you communicate with us and work with us we will do the same for you. We are very fair and help all of our customers. How can we fix an issue if the customer wont bring the car in. Customer please contact us asap to make good on the bad check you gave us and so take a look at your vehicle. Thank you Lorne W. Farone
Very Responsive, Family-Owned, Honest Business
I purchased a 2013 Audi A4 from them while living in New Mexico. Lorne helped every step of the way, he emailed me within minutes, showed me pictures, helped me set up my own independent inspection, and even put me in contact with his shipper to get it sent here. The car arrived in great condition and I couldn't be happier with it. I was very nervous dealing with such a large amount of money over such a long distance but Lorne didn't make me regret a thing. I highly recommend him either through distance or especially locally. Prices are very fair and he will work with you to make sure you too are a happy customer who comes back to review him positively.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business. Enjoy your 2013 Audi A4. If you ever need anything please contact us. Thank you Lorne W. Farone
LW Automotive
I highly recommend LW Automotive. They were fair and honest right from the start. There was a misunderstanding about the vehicle after the purchase, they were sure to take care of the issue promptly. Had a great experience and will be sure to check with LW Automotive first on my next vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for you purchase enjoy your 2012 Ford F-150 Lorne W. Farone
Great Guys, Great Inventory, Great Prices!
Excellent experience purchasing a car from this dealership! Mike is an awesome salesman! No pressure sales, just answers your questions honestly. He even helped me get my new car home! I have never had such an awesome experience purchasing a vehicle. The inventory is unique and all in excellent condition. If you are looking for an uncommon vehicle that is in superior condition LW Automotive is the place to go! Although, they have so many great choices you may get confused as to which one to bring home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience, great service at LW!
Bought a Nissan 350z at LW Automotive. Great buying experience that was smooth and professional. Lorne and his team are friendly and they know their cars. They have a unique inventory of performance vehicles that you can't find just anywhere. I looked at a lot of Z's before finding this very clean Z at a great price. Very satisfied! I highly recommend LW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi RS4
Smooth processing, item as described, friendly people. A good transaction overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased my Volvo from LW. Could not be happier!!
LW is a first class operation.The process was fair and and quickly expedited. Everyone provides excellent professionalism and customer satisfaction. Very nice selection of vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase