Larry H. Miller Chrysler Dodge Jeep RAM of Riverdale

4.5
(717 reviews)

Reviews

4.5
(717 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Super quick oil change no appointment Necessary

Clean quite no pressure.LHM welcomed me in and got my trucks oil changed right away and the price I could find even cheeper than doing it my self with no mess

Dealer response

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Troy Bullard, General Manager

5.0

2017 Ram 3500 HD

Always able to work me into their busy schedule with prompt results. ZACK BURROWS is very knowledgeable about product knowledge, excellent understanding of my problems and delegating to the correct technician.

Dealer response

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Troy Bullard, General Manager

5.0

Emissions and Inspection

Frank was the technician that did the Emissions and Inspection on my truck. He was very knowledgable and friendly. I recommend this dealership. They were great and I will definitely return.

Dealer response

Thank you for taking the time to review our dealership, Reba. We are happy to have earned your recommendation. Come visit us again soon! - Troy Bullard, General Manager

2.0

Overpriced repairs, poor service.

The work that I got done was satisfactory but not amazing. I was charged $250 in labor for something that should not have taken long. Taylor in the service department did not do as instructed, and I ended up waiting 2 days thinking my car was being worked on after telling him what to work on. It wasnt. I also requested he work with another buisness to determine if my battery was covered by warranty and he didnt bother to follow through with that and instructed I take care of the issue myself. The diagnostics performed on my vehicle to see what was wrong were done poorly as only 2 of 3 issues were found. Altogether I did not enjoy my experience at the dealership. I will not go get service there, or buy my next jeep there as well.

Dealer response

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative service experience at our dealership. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Troy Bullard, General Manager

5.0

Ram service

Frank, at the Riverdale facility treated me like I was his brother and took EXTRA care in making sure my truck was safe and sound! I will NEVER take my Ram anywhere else! Thanks Larry H. Miller

Dealer response

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Troy Bullard, General Manager

5.0

So sweet

I had a recall for the transmission bundle on my dart. They were so sweet and professional about getting this fixed. I’ve been going to them since I’ve purchased my car there in 2018.

Dealer response

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Troy Bullard, General Manager

5.0

Problem shooting/ updated software exhaust system

Thank you so much for your prompt service. I love this service department, customer service is fantastic. Unfortunately I did not purchase my Jeep at your dealership however, I was treated as if I had. I will continue to utilize your service department. Thank you again!

Dealer response

It's great to hear from you, Lisa! We appreciate your excellent review and hope to work with you again soon. - Troy Bullard, General Manager

5.0

LHM Riverdale

I have bought mmt last 4 cars from here, I would go nowhere else. Their customer service is above approach. They worked with you to ensure that our needs were taken care of. They ate truly one of a kind!

Dealer response

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Troy Bullard, General Manager

5.0

Five star experience

Worked w/Frank. We were treated very well, which was highly appreciated . The tech who was working on vehicle was done in a timely manner, efficient and appropriate

Dealer response

Thank you for taking the time to review us, Blaine! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see Frank and the team in the future! - Troy Bullard, General Manager

1.7

Still don't know what's wrong.

Still do not know what is causing the windshield to fog up. Paid $134.00 for a diagnoses and did not get one. A waste of my money and time.

Dealer response

Hello there Kathy, thank you for taking the time to leave a review. I was able to check your history and found that we did do a diagnostic. We found that your heater core was plugged which is causing the problem. The record shows that you declined the service. Please give me a call and see if we can get this sorted out together. - Troy Bullard, General Manager