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I’ve been into Larry H Miller Riverdale three or four times for warranty work on my 2016 truck. I couldn’t ask for better service. I worked with Frank two of the times and he is awesome.
Thank you for reaching out, Fred! We hope you’ll come back soon if there’s anything else that we can do for you. - Troy Bullard, General Manager
I am satisfied with service and repair work performed on my Wrangler. The wiring issue seems to me to be a factory problem because the wires were too short and rubbed on the valve cover. I said so to Zack, the Service Rep; however, I had to pay to repair it. I'm not happy about that, but the work is good
Thank you for taking the time to review our dealership, Clint! Be sure to let us know if there is anything that you need moving forward. - Troy Bullard, General Manager
I bought my 2019 Jeep Cherokee in October of ‘18. The buying process was average at best, but I don’t expect much from car salespeople. However, the following August I took it in for several repairs, notably the driveline and what turned out to be the speed detection sensor in a wheel well. The driveline was fixed quickly, and I was briefly impressed. However it took an additional three (count them. THREE) appointments to have the sensor acquired and installed. I spent countless hours sitting in this dealership only to be told I’d have to return because they didn’t have the correct wire or they were mistaken in telling me the part had arrived. The only saving grace was the CSR I worked with, but that was after I requested a change because the original guy assigned to my case wouldn’t even look at me or hold a conversation and initially tried to send me off with almost no repairs done. However, I work in the medical field and I’ve learned it’s almost always worth it to give people a second chance. So this past week, I took my Jeep in for the typical service and oil change, if for no other reason than because it was covered by the dealership. Not only was I there for nearly 3 hours, when I left my tire was still low despite the fact that they had rotated them. As I drove home (which is an hour drive), I realized my tires were completely out of alignment; my car was shaking so badly I was briefly concerned I had magically developed a Death Wobble. As I was processing this information, I realized my car was freaking cold. It’s January, and I had my heat full blast, and I couldn’t feel my toes. It seemed to be coming from the passenger side floor vent, so I reached my hand over and realized it was blowing air colder than the air outside. I then I realized that the drivers side floor vent wasn’t blowing at all. This is the moment I realized that I had taken my vehicle (with less than 30,000 miles on it) for a service at the dealership I had purchased it, and I had left with it in worse shape than it had been. However, by this time, going back wasn’t an option, as the time it had taken them to do all of this had put me at an ETA within five minutes of my 7 year old getting off the bus. By the time I got home, I reached down to my floorboard to pick up my purse, and realized 𝘢 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘮𝘺 𝘱𝘢𝘯𝘦𝘭 𝘤𝘰𝘷𝘦𝘳 𝘸𝘢𝘴 𝘰𝘯 𝘵𝘩𝘦 𝘧𝘭𝘰𝘰𝘳 𝘢𝘯𝘥 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘢 𝘨𝘪𝘢𝘯𝘵 𝘨𝘢𝘱𝘪𝘯𝘨 𝘩𝘰𝘭𝘦 𝘣𝘭𝘰𝘸𝘪𝘯𝘨 𝘤𝘰𝘭𝘥 𝘢𝘪𝘳 𝘪𝘯𝘵𝘰 𝘮𝘺 𝘤𝘢𝘳. So here’s the mystery... How is it that a mechanic team that isn’t even thorough enough to properly inflate and rotate tires found something to do behind that panel? After thorough investigation and replacing it myself (because I’m an hour away and—surprise—work full time to pay for all of this), I learned that this cover actually clips in and out, meaning removing it unintentionally requires a certain level of incompetence I can’t personally imagine, especially when you’re working on a $45,000 vehicle. If they did it intentionally, I have several more questions. First among these is, um, why? Second is, if they felt the need to remove this panel during an oil change (𝘢𝘯 𝘰𝘪𝘭 𝘤𝘩𝘢𝘯𝘨𝘦), why did they also not feel the need to check my tire pressure (which isn’t difficult as the sensor was on and they drove the thing into the shop themselves) and ensure my tires are balanced correctly after a rotation? So, in conclusion—I have 18 months left of being underwater on my beloved Jeep. And at that time, I believe I will be trading it in simply to escape the xxxx that is this LHM dealership. I know I could feasibly go to another dealership, however the idea of traveling an additional 30-60 minutes for basic maintenance because this particular dealership is incompetent is absolutely intolerable to me. Also, the mini fridge below the coffee maker stinks terribly, as it did the first time I encountered it in August. I’m not sure it’s been cleaned since then.
Hello there Amanda, thank you for providing that feedback. It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly so that we can both learn how we can better our dealership and the services we have provided you and your Jeep Cherokee. Hopefully, you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Troy Bullard, General Manager
Frank is an awesome guy! His customer service is above reproach and helps answer any question that I have. The service department that actually did the work on my vehicle was very professional couldn't even tell that any work was done on it. They are very meticulous on protecting the vehicle from any kind of damage.
Thanks for that positive review, Jim. Come back again soon if there’s anything else Frank or the team can do for you or your vehicle! - Troy Bullard, General Manager
The customer service skills in the service department could use a lot of work. They had my car for 17 days and if I hadn’t been the one calling them every day I would have never heard from them. I got the call on the first day to tell me what was originally wrong and that’s it. Also, every time I called I was not connected with my service advisor only the lady at the front desk. I was also told multiple times that my service advisor would call me back and I never received any calls back. They ordered parts for my car and I was never told when they got in and some of the parts weren’t sent to them originally and I was not notified that it would be even longer to wait for the parts that were missing.
Thank you for reaching out, Meghan. We want all of our customers to feel taken care of during their vehicle’s service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide and get you the assistance you need. I hope you’ll give me a call at your earliest convenience. - Troy Bullard, General Manager
My family and I have been taking our vehicles to this facility for several years and have always been pleased. They are fast, and accurate. We have never been hassled about buying or doing more than is necessary. Zac Erwin always provides excellent customer service and I highly recommend him and his maintenance team to anyone.
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Troy Bullard, General Manager
Oil change and car wash
Great service ,minimal wait time , did a very good job vacuuming my SUV but I was hoping they would vacuum the very back but did not! They are great!
Thank you for your positive review, Barbara! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Troy Bullard, General Manager
Went in for oil change and engine sound and Frank in the service area was great at getting me in and getting me an UBER to take me home and getting me back to pick up my vehicle at end of day. Great communication by text on status on my vehicle.
Hello, Stephanie! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Troy Bullard, General Manager
Oil Change Tire Rotation
Get my oil changed and tires rotated exclusively on my jeep. Now have a Ram and will continue to do so. Latest concern was a recent oil change. Everything went as predicted. However the next morning I had oil on my garage floor. From what I can tell it was spilled during the oil change. First time that has happened. Will be looking out for that in the future. And if it happens again, I will not be as understanding.
Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit or the oil spillage, don’t hesitate to let us know! - Troy Bullard, General Manager
Rank Was so competent and helpful. I was stranded from home. He was honest about what they were going to do and said would get on it asap. Very personable. Thank you thank you
Thank you for choosing our dealership, Catherine! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Troy Bullard, General Manager