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Lou Fusz Subaru O'Fallon

(1,796 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru O'Fallon from DealerRater.

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Despite this dealerships inability to keep their word and

Despite this dealerships inability to keep their word and at least reimburse me for TMPS replacement, I appreciated how dedicated the sales team was to working with me so I could get the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

Great customer service from salesman Chris Smith.

Great customer service from salesman Chris Smith. Was able to efficiently complete the car purchase and was offered a satisfactory amount for the trade in. Finance manager was also very personable and great to work with. Overall enjoyable and smooth car buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

I hate buying cars.

I hate buying cars. It's possibly my least favorite thing to do. However, we have bought two cars from this dealership within two months. They are fair and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

Chris and everyone at the dealership provided excellent

Chris and everyone at the dealership provided excellent customer service and made buying the vehicle a smooth and pleasant transaction Took extra time to explain details about the vehicle and made sure I was completely 100% satisfied before leaving the lot with my new Subaru Once again excellent sales and service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

I appreciate the time and assistance that our salesman

I appreciate the time and assistance that our salesman Christopher Smith provided during our purchase. Everything went very smoothly and progressed with no problems whatsoever. Thank you to everyone involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

Christopher Smith was my car salesman.

Christopher Smith was my car salesman. He was very knowledgeable about my vehicle and provided great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

Christopher Smith was a pleasure to do this deal with for

Christopher Smith was a pleasure to do this deal with for my 23 WRX. I experienced no hassles, upfront pricing, and fast processing of the deal. This was easily the best experience I have had purchasing a new car from a dealership. I would recommend them to friends and family if they were in the market for a Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

We were very pleased with the new car purchase experience

We were very pleased with the new car purchase experience at Lou Fusz Subaruin St Peyers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

Christopher Smith and Brian Vescovo were incredibly

Christopher Smith and Brian Vescovo were incredibly helpful and friendly. They made the process easy and stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

We recently purchased a car from this dealership, and I

We recently purchased a car from this dealership, and I highly recommend visiting them if you're in the market. Our consultant, Christopher Smith, was super helpful and accommodating when helping us pick out a new vehicle, clearly knows all the cars on the lot inside and out. He quickly helped us find a car suitable for our needs at a fair price. Thanks Christopher!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!