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Lou Fusz Subaru O'Fallon

(1,796 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru O'Fallon from DealerRater.

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All of the employees, especially Mr.

All of the employees, especially Mr. Christopher Smith were friendly and helpful. Buying our new vehicle at Lou Fusz Subaru of xx. Peters was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Christopher and the rest of the staff were able to get you in a new Subaru! We hope that you enjoy it!

This is actually the 3rd time purchasing/reviewing

This is actually the 3rd time purchasing/reviewing Subaru’s and always a great experience while visiting, shopping or getting a service done. All the staff is friendly and knowledgeable. I just traded my 2014 Cross Trek for a 2024 Forester. Looking forward to my new driving experience with the reliability and safety of a Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy that we were able to get you into a brand new Subaru! We appreciate you as a customer and we hope you enjoy your new vehicle!

Christopher and everyone else at the dealership were just

Christopher and everyone else at the dealership were just great. Thank you all for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Lou Fusz Subaru! We hope you enjoy your new vehicle!

This was my wife and I’s first time buying a car.

This was my wife and I’s first time buying a car. We were nervous beforehand, but Chris made the entire process really easy. He explained all of our options, gave us info on the stuff that he thought was most important to have, and also helped us lock in a good deal. Thanks Chris and the rest of the Subaru team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that your experience with us was easy! We hope you enjoy your new Subaru!

My experience with Lou Fusz Subaru was great.

My experience with Lou Fusz Subaru was great. My salesman, Christopher Smith, was very informative and made the buying process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear about your sales experience with us! We hope you enjoy your new Subaru!

Thanks to Christopher Smith for a pleasant buying

Thanks to Christopher Smith for a pleasant buying experience! Very professional, helpful and hassle-free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear about your experience with #SubaruSmith! We hope you enjoy your car!

This is our 2nd purchase from Lou Fusz Subaru and we

This is our 2nd purchase from Lou Fusz Subaru and we couldn’t be happier! Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us! We hope you enjoy your new car!

This is a corrected Review.

This is a corrected Review. I had the wrong person listed for the Finance Meeting. The correct person was Rick Summerfield. Sorry for the confusion. This is my 3rd Subaru from Lou Fusz.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

He was great to work with we love are jeep good and kind

He was great to work with we love are jeep good and kind and a great dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

Test drove multiple vehicles and was not pressured into

Test drove multiple vehicles and was not pressured into anything. Chris Smith was friendly and courteous. Gave me exactly what I asked for my on my trade and the vehicle we selected was priced really well for our market area. Would highly recommend Lou Fusz Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!