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Lou Fusz Subaru O'Fallon

(1,796 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru O'Fallon from DealerRater.

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Christopher is very knowledgeable about subaru cars.

Christopher is very knowledgeable about subaru cars. He was patient with me and not pushy. I am very happy with the car I chose. The rest of the staff were also very nice and polite. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled that our sales staff were able to take care of your needs! Thank you for choosing Lou Fusz!

I received excellent service from Lou Fusz St.

I received excellent service from Lou Fusz St. Peter’s. Christopher was very knowledgeable and helped me get familiar with all the features of my new Subaru. It was a wonderful experience and it didn’t take all day

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad that our sales department was able to provide you with a spectacular experience!

Thank you Chris for meeting me at the door and helping me

Thank you Chris for meeting me at the door and helping me find the perfect car. I love my Subaru Crosstrek!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We hope you continue to love your new Crosstrek! Thank you for choosing Lou Fusz!

My Experienc Was great I Love it My car And it was done

My Experienc Was great I Love it My car And it was done in a timely fashion Just made my day Thank you Lou fuse Kia dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Lou Fusz Subaru!

Everyone was great and made the process so easy!

Everyone was great and made the process so easy! Very thorough instructions given! Thank you so much! Love the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad that your car buying process with us was an easy one!

The dealership was nice and decently clean.

The dealership was nice and decently clean. Our only real issue was when the person we dealt with was dismissive of our concerns. We love our car though!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Got price on car of my choice and they were $2700 cheaper

Got price on car of my choice and they were $2700 cheaper than the other two. Christopher was very helpful explaining everything and keeping me informed. He located what I wanted and reserved lt for me when it came in..

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're very happy that Christopher was able to get you in a new car!

Small town friendly honest dealer in a big city!

Small town friendly honest dealer in a big city!! Great team and low pressure experience.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're very happy to hear that our staff was able to provide you with a low-pressure experience! Thank you for choosing Lou Fusz!

Great experience with Christopher Smith buying our new

Great experience with Christopher Smith buying our new Crosstrek. Thanks Chris! You made it fun and easy to buy a car! "#SubaruSmith"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're very happy to hear that #SubaruSmith was able to get you in a new Crosstrek! We hope that you enjoy it!

Got my first brand new car here, and without the hassle

Got my first brand new car here, and without the hassle of mark ups or crazy interest rates.. staff was quick and easy with the whole experience and I couldn’t be more happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that we were able to get you into your brand new Subaru! Thank you for choosing us!