Reviews
johnnie0501@yahoo.com
provide good service and good work car running better
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Integrity ha serviced my vehicle since I purchased new 3...
Integrity ha serviced my vehicle since I purchased new 3 1/2 years ago. Excellent service every time I have visited the dealership. Plus a free vehicle wash with service. Integrity keeps me appraised of up coming service due. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We appreciate you sharing your great experience with Josh and our service department. We are here for all of your automotive needs :)
False Advertising (Bait/Switch)
Integrity is apparently only a name and not a reflection of their true character. Advertising new cars on multiple platforms, including their own website for sticker price but if then they increase the price by thousands when you inquire. Not talking fees, taxes, etc... I know that makes the price go up. What I'm talking about is simple old fashioned false advertising. If you want to charge over sticker fine, but don't advertise one price only to switch it when you have a ready and willing customer. If you don't plan to honor the advertised price then don't post the price with your listings.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Integrity Automotive Group values our customers greatly. We apologize for any inconvenience and misunderstanding on our pricing. We accessorize many of our vehicles on the lot with items that customers see in value. In this case, pricing would be higher because of those add-ons. This review is vague in who posted it so please contact one of our managers to discuss further. Your concern may be an isolated issue that can be worked through. Hopefully this is understandable and we can earn your business in the future.
I have bought several vehicles from Bridget Sanders. She...
I have bought several vehicles from Bridget Sanders. She always goes above and beyond to help. I love her honesty. I’ll keep coming back and I’ll keep sending referrals because I know she’ll do everything in her power to get you in a ride that you’ll love!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5-star review! We appreciate you sharing your great experience with Bridget and the Integrity sales team. Congratulations on your new vehicle and we are here for all of your automotive needs :)
Love my new 2500HD
Jason is great to work with and the dealership had a good selection of vehicles to choose from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Integrity Buick GMC Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I just wanted to say a big thank you to a great...
I just wanted to say a big thank you to a great salesperson at Integrity Automotive Group her name is Bridget. She wasn’t pushy or trying to pressure us in anyway on purchasing a vehicle. She explained everything to our son about his new Encore and he was very happy when he left the dealership. So if anyone is looking for a new vehicle look Bridget up at Integrity and she will get you a great deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I remember why I stopped using Integrity
I had a thermostat replaced along with a few other items. I have now been back because bolts were left unsecured as well as issues with coolant level or sensor. After being told that everything was repaired properly, I open the hood to find that nothing was fixed. Now I will be going back for a third time. Makes me wonder if they having any competent mechanics.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It's unfortunate to see that you did not have a great experience with us. Please reach out to our service manager at 423-855-0550.
Integrity team is the best!
Our family has had wonderful experiences with the entire Integrity team and specifically, Bridget Sanders. Thanks so much to all of you, we will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great job once AGAIN!
I have purchased several vehicles from Integrity and I have no doubt that we will continue to trust them in the years to come. I own a business and I truly appreciate the way Bridget and Bailey treat each customer like part of their extended family. It was an enjoyable experience purchasing our Yukon Denali from this great business. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, it's feedback like yours that really keeps us motivated! We are very happy our team could provide you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Matthew Thank you for your service, your help and...
Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair