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Royal Auto Group

(185 reviews)
Visit Royal Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(609) 952-6745 (609) 952-6745

Reviews

(185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Auto Group from DealerRater.

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Paul f

Great experience in buying a used car. Knowing this was for my granddaughter they made sure car was checked out for her. Thanks guys. Paul Fusco They get five stars I could not get the above rating work right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Paul for the great review! It was our pleasure to help you find the right car for your granddaughter. If you need anything at all please let us know.

Amazing service mixed a comfortable environment.

Royal Auto Group was the best choice when my mom bought her 2006 Chevrolet Equinox. Anthony the sales rep was amazing and he made sure my mom walked away with the car she wanted. I look forward to visiting the guys again soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you guys for your business and the great review. I'm glad we were able to make it fun and easy for you. If you need anything in the future please give us a call and have a great holiday!

Best car buying experience, we will go back!!

I had been searching for a 2013 Jeep Grand Cherokee for my wife for a few weeks. I came across Royal Auto Group online. I called the number and immediately hit it off with Anthony who was the sales rep that helped us along the way. He was extremely knowledgeable about the vehicle and also assured me his price was the lowest price in the area for that vehicle. I did my research and found his info to be accurate. The car was in great shape, under warranty, etc. Anthony helped me out in getting a loan and worked a little bit with the bank to get me an even lower interest rate than he initially thought he could get. The payment was in the right range where my wife and I felt comfortable, so we purchased the vehicle and have been extremely happy with it. My wife noticed a scratch on the passenger side window when I brought it home, so I called Anthony and he offered to replace the window for free. Royal Auto Group might not be as big as one of the major dealerships along the same highway, but they specialize in top notch quality cars and they know their info. Anthony and his boss both have a lot integrity and I will definitely contact them again in the future. They were not pushy and wanted me to only buy the car if I felt comfortable with everything. I highly recommend these guys to anyone looking for a great price and a nice car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Matt for the great review! We are glad we were able to help you find the right SUV for you and your wife. It was a pleasure to help you guys and we look forward to helping you and your friends and family in the future. Anything you need just give me a call. Thanks again and enjoy your new 2013 Jeep Grand Cherokee.

Thank you Anthony Melchiorre

After going to a few other dealers and driving a few of their cars, I wasn't impressed. I found the perfect car at royalautogroups.com and dropped in first thing in the morning the next day with no appointment. Anthony greeted me outside and made me feel comfortable and confident that it was indeed the perfect car. He handed me the Carfax report and the keys for a solo drive, and when I got back in Anthony and I sat down and he got me a great deal! He made the process easy and fun, and I love my new car. Thanks again Anthony and Royal Auto Group!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Spencer for the awesome review. It was great to help you find the right car that fit all your wants and needs. Give me a call if you need anything also tell the family I said hello.

BEST CAR BUYING EXPERIENCE EVER!!!!

For weeks I was searching for a car that my daughter?s needs and at the right price. From the moment I start communicating with Anthony and Dan, I got the feelings that I was on to two genuine salesmen. I wasn?t wrong. Anthony and Dan had my best interest at heart by answering my questions in details and explaining everything I need to know in making my car buying experience a success. Unlike some other commercial car salesmen who mislead and try to squeeze the extra dollar from your pocket, Anthony and Dan were very professional, sincere and understanding. They honors the dealership?s online price quotes, offered the best sale price possible, and negotiated a very low interest rate financing that fits my daughter?s budget perfectly. She loves the deal and her car very much. We will recommend Royal Auto to my friends and any prospective car buyers. Good Job Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Clyde it was our pleasure to be able to help you and your daughter. We are glad she loves her new car and I hope to help you and your friends and family for all your auto needs now and in the future. Thank you very much for the great review and give me a call if you need anything. Thanks again.

Wonderful Service

I want to thank Anthony and Dan once again in accommodating our needs, when we recently purchased our 2007 Mercedes Benz 450 GL. We were so elated, a good job well done, guys. These guys were knowledgeable, honest and patience when we purchased our vehicle. If we had any concerns they were spontaneously addressing our issues, in answering our questions. My husband and I told our family members, co-worker and friend if they are interested in purchasing a new vehicle don't hesitate go see Anthony and Dan at ROYAL AUTO GROUP!!! Thanks again guys!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words. You guys are great and a pleasure to help. If you need anything at all we are just a phone call away. Thank you again for your business and we look forward to helping you and your friends and family in the future.

TOP OF THE LINE CARS EX SERVICE

OUR SERVICE WAS EXCELLENT AND WOULD DO IT AGAIN ....WE LOVE OUR CAR AND WOULD RECOMEND TO ALL OUR FRIENDS THANK YOU SO MUCH FOR YOUR SERVICE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you guys! It was great meeting you and helping you. We look forward to helping you and your friends and family in the future.

from Sylvia and Derrick-Deptford NJ

My husband and I purchased a 2008 Mercedes Benz about a year a half ago, and the team at Royal auto were excellent. Returning to purchase another vehicle was truly amazing?above excellent. I called at first to inquire about a vehicle and spoke with Anthony who was very patience and listen to my request at first and was very professional and knowledgeable about all of my questions and concerns. I must commend Anthony that I never felt rushed or pressured and that is an important positive attitude to use in the auto business. Being a nurse, I know what customer service and satisfaction means and I rate Anthony as excellent in customer service skills. I must say that Anthony and Dan went above and beyond to assure that we were happy with our purchase. My husband and I were so impressed with the service that we purchased two vehicles that same day. Dan made sure we got the best interest rates with our payments even lower than before walking into Royal auto. I will only do business at Royal auto from now on and it will be worth the wait if I am waiting on a particular car to come in because I know that it will be the best deal. I will refer my friends and family to Royal?actually my husband was just telling someone at his job about Royal auto. I hope that when we return or refer friends and family to Royal auto that Anthony and Dan are the team that will be there to impress them as they impressed me and my husband.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wow Thank you Sylvia and Derrick for the great review. You guys were great to help from start to finish and I am glad we met. We hope you enjoy your new cars and hope to help you for all your auto needs now in in the future. Anything you guys need don't hesitate to call. Thank you again and hope to talk to you soon.

No Hassle, Straightforward Deal

My son searched the internet for months looking for a specific car and found it here! The car was exactly what we expected from the many photos online. Anthony took plenty of time explaining the details of the car and was straightforward with his answers and knowledge. Dan and Anthony made the purchase simple, without all the "drama" that I've experienced at large commercial dealerships. I look forward to dealing with them in the future and will certainly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you guys for your kind words. It was our pleasure to help you with your purchase and we enjoyed talking with you. We look forward to helping you and your friends and family in the future. Thank you again and good luck with school and hockey!!!

Quality Price Finally Meet

I purchase 2 Mercedes Benz from this dealership. The salesperson was very knowlegable in regards of what I was looking for. I checked everywhere and their price was unmatched. This made this a no brainer for me. I will definitely back for other vehicles. If you're looking a Dealership that knows what they're doing top to bottom look no further...... PS that is our slogan so don't use it.....lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It was our pleasure to help you with your 2nd purchase from us. We look forward to helping you and your family with any and all of your automobile needs. Thank you again and we will talk to you soon.