Reviews
Great Car Buying Experience
I was assisted by Mr. Ed Woolford with the purchase of a 2015 Lexus ES 350. He made the whole experience extremely user friendly! He went above and beyond to make the experience of buying a Lexus a very special occasion! I really appreciated that! Thank you Ed and Bobby Rahal Lexus...a First Class operation!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Great Service
This is the fifth new Lexus we have bought from Sam Garisto in the last 10 years or so. Everything about Sam and Bobby Rahal in general has been excellent. I've been buying vehicles for almost 50 years and have never had a better buying or service experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
New pre owned Lexus RX 350 L certified
Bill Hartman is the best sales rep ever! The detail area did an amazing job on getting the car ready for delivery. Everything went smooth, from finding a vehicle to delivery. It was a certified Lexus, so I know I won't have any issues for a long time, and I am sure they will handle them if they arise. Great place to do business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Satisfied customer
We just purchased our 4th Lexus from Rahal and have always been exceptionally satisfied with their service. Our sales rep was Sam Garisto and we are also in the process of finalizing our 5th Lexus purchase from Sam & Rahal. We would highly recommend Sam to anyone considering a Lexus. Give Sam a chance-you will be glad you did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
happy customers
While we've had our RX 350 (purchased elsewhere) serviced at Rahal for almost 3 years, this is our first new vehicle purchased at Rahal. Our excellent service experience (Kate Kornucik is a fantastic service consultant, great work by service staff, and ease of getting a loaner vehicle) was a big factor in purchase a new RX 350 here. Jason Smith, our sales consultant, was very personable, knowledgeable, and great to work with - he made the buying experience extremely efficient and enjoyable!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Lexus Buyer for the 1st Time
This is the first time we purchased a Lexus, an ES350. Although it wasn't a new vehicle, we were not treated any differently than if we were purchasing a new vehicle. Our salesperson, Ron Stine, was outstanding in assisting us through all aspects of our purchase. He was very professional and answered all of our questions. I highly recommend Bobby Rahal Lexus. This was our first Lexus but I'm sure it won't be our last.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
First time Lexus buyer
Thanks Tina B. for helping make everything go smoothly with our first RX350 purchase. We love the car!! Definitely worth the wait. I knew it would be a good experience when I found out you were a Steeler fan!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Great Place to Buy a Car
This was my first purchase from Bobby Rahal Lexus. Sadly I cannot afford a new Lexus, but even purchasing a used Lexus, I feel I was treated the same as someone who could buy three of them! A friend told me about the customer services they offer, and as soon as I visited them personally, I was sold. My salesman, Bill Hartman, was as patient as you can be with someone who asks a million questions. It was my first time buying a push-button start car, so the only constructive criticism would be for those of us unfamiliar with this feature, you take a little extra time to ensure customers are aware of how it is possible to turn off the vehicle but leave the auxiliary power on. Wouldn't want others to find a dead battery at the end of the day like I did. However, Bill and Bobby Rahal made it right. Aside from this, I was thrilled with my experience and would highly recommend Bill and this dealership to all reading this review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Excellent facilities great people
Always great service and good people. Sales people are helpful. Take the time and enjoy the process.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal
Our Lexus Experience
We were very impressed with our first Lexus experience. Our salesperson, Dave Smith did a through job explaining the components of the ES350 as well as the finance options available to us. He is very Personable and treated us with the upmost respect. This gentlemen is a True Professional. He knows his product, dealership and has empathy for his customers. We did business with him in the past and will continue in the future. Thank you Mr. Smith and Bobby Rahal Lexus. John & Mary Ellen O.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the good review! We thank you for choosing Bobby Rahal Lexus! Enjoy your new car. Team Rahal