Reviews
Sales team is amazing.
Sales team is amazing. They are helpful, answered all my questions. We have purchased 3 cars from them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Best in Class would include car wash with $4000 spend &
Best in Class would include car wash with $4000 spend & reset guage alerts including clock
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know about your experience!
They were great!
They were great! Very nice to me fast with the job good staff you having working there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction!
still great James is very good at his job youshould be happy to have him great job!!!!
The entire team at Jim Ellis did a good job of providing
The entire team at Jim Ellis did a good job of providing us with the level of service I like. Will certainly do business with them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience!
Need to be more courteous at entrance.
Need to be more courteous at entrance. There was a young gentleman in his cell. Not professional at all. Service took a long time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know about your experience. We are constantly working to improve the customer experience and we will use this feedback to better our processes moving forward.
amazing response, effective expediting, efficient
amazing response, effective expediting, efficient communication. this dealership does it all. Craig Ebel is quick to support the customer, great at maintaining communication and updates. Jo Marengo is a stand-up manager. Ken Wang in admin got our paperwork out asap. cannot say enough about this team. and we were buying from out of state too, which brings its own set of challenges. they had a very hard to find vehicle that was perfect for us. the whole transaction was conducted by phone/email with extraordinary efficiency. buy here!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know about your experience!
Great Service Experience
I bought my vehicle from this dealer several years ago The service experiment had always been exceptional for me, this latest was the same. My service advisorgave me a clear view of my car and his recommendations. I chose to have some additional work done, but felt no pressure to do so. The completed the work ahead of the time I was given and returned my car better than the condition I brought it in under. I highly recommend the Jim Ellis Buick GMC MOG service department!
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Everyone was timely and very courteous and try in
Everyone was timely and very courteous and try in accommodate my early visit. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review!
Well, everything wasn't all good when I arrived, like my
Well, everything wasn't all good when I arrived, like my previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempestuous quickly, but they fixed all encountered problems that they could at the time and at the agreed upon price. So, being professional always helps and what I focus on and that's why they've earned my business over my regular Cadillac Dealership in Sandy Springs/Atlanta, GA. Again a Big THANKS for all that you did, thank you. Regards, ConradRG
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
They need to work on customer service skills.
They need to work on customer service skills. I am sure with some education they can be great.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.