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Jim Ellis Buick GMC Mall of GA

(4,360 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Sales Javon, Sam, Jason and the sales team are all Top...

Sales Javon, Sam, Jason and the sales team are all Top notch. Had a post transaction issue and they stepped up big time and were willing to do the right thing. Fortunately, the issue appears resolved but the guesture and willingness to resolve the issue is meaningful. In doing so they’ve gaurenteed my business for years to come for any future GMC purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely professional organization. My sales rep Alan...

Extremely professional organization. My sales rep Alan went above and beyond to make sure all my questions were answered and needs met. This is my 2nd purchase from Jim Ellis where my expectations have been exceeded. Very transparent pricing. I highly recommend Alan Cavell and Jim Ellis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone was professional, knowledgeable and cordial....

Everyone was professional, knowledgeable and cordial. This goes for the employees, all the way up to GM Jason Dowdy. We have purchased several cars here and will happily continue to do so. In fact, we’ll be getting a new GMC truck in the next couple of months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tate is a constant professional from start to finish, he...

Tate is a constant professional from start to finish, he make sure all the points are explained fully. I would not hesitate to refer someone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good battery service at a fair price. At 1 hour to...

Good battery service at a fair price. At 1 hour to complete, it was a little slow. But everything else was great. Nice waiting area, too!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Steve was very helpful and got me and my family into a...

Steve was very helpful and got me and my family into a new and safe vehicle that will help us for the next few years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service at this location. My service manager...

Excellent service at this location. My service manager Drew was outstanding in keeping mr informed about the status of my vehicles maintenance and charges. Always a professional and friendly environment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

David is very responsive, listens and helpful to explain...

David is very responsive, listens and helpful to explain and educate. Thank you very much for having a professional such as David on your team- We are pleased that he is our service advisor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Impressed with cleanliness of facilities. Several staff...

Impressed with cleanliness of facilities. Several staff member assigned to different areas were noticed. Especially impressed with. Ed Barness, service advisor, who stayed with me and provided detail aspect of our problem. He answered our concerns honestly and quickly. Very impressed with providing excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ben was a wonderful salesman and Sheldon was a huge help,...

Ben was a wonderful salesman and Sheldon was a huge help, as well! I love my new GMC Family! I highly recommend Jim Ellis Buick GMC Mall of GA!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.