Reviews
Recent Service Repair to 2008 Solstice
My service manager, Ed Barnes, was awesome as was my repair technician Richard. As always, very courteous service! Would definitely recommend Jim Ellis Buick GMC at Mall of GA.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting some of our staff who provided you with such a positive experience! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
Mike Hatcher was very pleasant to work with and made the...
Mike Hatcher was very pleasant to work with and made the entire process very smooth. Everyone we worked with was very easy going and not pushy at whatsoever.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for highlighting some of our staff who provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This dealership....is so professionally, caring, vibrant....
This dealership....is so professionally, caring, vibrant. They make u feel at ease, the minute u drive up...the new car Dept, service, or just walking thru.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us, Alfred! Thanks again for the positive feedback, and we hope that you have a great day!
Great Experience
Alan Cavell was personable, professional and easy to deal with. They went out of their way to help us. It was great service all the way around. Would definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!
Awesome service!! With the pandemic, pick up from my...
Awesome service!! With the pandemic, pick up from my home and delivery was a great and safe option for everyone! I appreciate the flexible option!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Enjoyable experience. Alan was super as was Joe. Highly...
Enjoyable experience. Alan was super as was Joe. Highly recommend. Very fair with the trade-in value.Would buy here again. Continue to assure satisfaction after the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a new AT4
Good guys and great experience. Very knowledgeable and easy to deal with. I would recommend this dealership to anyone interested in buying a new GMC.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
This was my first time at the dealership. In the service...
This was my first time at the dealership. In the service department, I received help from Bill Capelman. He welcome me and gave me a tour of the facility which was nice. He also was able to answer questions I had about my services. Everyone seemed nice and genius.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Amazing Customer Service
My GMC Terrain needed service, but I was concerned about going to the dealership and waiting in the service lobby due to the virus. I called, and they scheduled a pickup of my vehicle from my home! The guy came and picked up my vehicle and returned it within a couple of hours. The vehicle was cleaned, disinfected, and the insides had plastic on everything, including the steering wheel. This really made me feel safe, and I know they cared about my safety. This is my first vehicle with Jim Ellis, but they have convinced me to buy from them again and recommend them to others!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance oil change/ rotation. Service was...
Routine maintenance oil change/ rotation. Service was performed in a timely manner. Service advisor told us about rec. Service and cost. Everyone there is so pleasant and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!