Jim Ellis Buick GMC Mall of GA

The service person, Ed., was very good. The rest of the visit, including the part, including the installation, including the outcome, we’re terrible. Waited for the part to show up 6 to 8 weeks. It shows up, installation takes a few days, and then the part is defective, and it also disabled the microphone in the truck. I do my business on the road. So this affected how I conduct my business. Absolutely dissatisfied. Once again, the service person, was really good. I don’t want to pin it on him.

Your service department have the up more respect for service for there customer very outstanding job and keep up the good work.you will always have my service.Thank you

I enjoyed my experience at Jim Ellis GMC. The service tech was very helpful and very courteous. I love taking my car there for service.

Best salesperson! I would use him again in the future. He took the time to explain how everything works in my new car. He is very professional and knowledgeable in the car business.

i scheduled my Yukon to get evaluated for low oil pressure through the GMC website and I had to describe the symptoms I was having and I also listed a test I wanted performed. I then received a phone call from a service advisor saying they would do the test I requested and also said the price they would honor it at. when I showed up to drop the car off I spoke to a different service advisor and I was told to do the test I requested would be double the original price. After talking to the second service advisor who told me the double price he then turned around and said they WOULD do the test that I requested. At the time of picking my vehicle up, on the recipt I signed it noted that "customer denied recommended test" which happens to be the test that they told me they would perform and is the same test I said from the start I wanted. So to sum it up I went to the dealer and was told a certain test would happen and come to find out it didn't. waste of time and money to find out something I already knew.

The sales and ultimate purchase of my new truck was seamless and hassle free. Salesman Mike Austin greeted me right away, gave me the info I needed, offered a test drive without the hassle of doing a bunch of paperwork, and was not high pressure to purchase right away.

I went to Jim Ellis after visiting several other local dealerships. I was looking for a used full-sized truck. This was the first dealership that actually had the vehicles onsite that the website advertised. (Rick Hendrick Chevrolet was awful about that.) Nelson was great to work with. He and Sami were patient while waiting on my wife to arrive and finish the negotiations. I am very happy with the truck and my experience at your dealership.

The crew at Jim Ellis are the best, I really enjoyed their company in the process of buying my Truck, Thanks for all you do

Always takes care of me when I bring my 03 Yukon or any other vehicle as well. Would recommend to anyone driving a GM product. David Gonzalez is my service advisor

Very professional . Very helpful. He was at his best game the whole time honestly one the best salesman I’ve ever seen hands downs. Keep it up .