Jim Ellis Buick GMC Mall of GA

I had a scheduled oil change appointment for 4pm. I arrived at 3:45pm and I was greeted immediately. I waited 2 hrs. for an oil change that I was told would take at most an 1hr and 15 mins upon arrival. I had to keep checking on the status if my car. Then I was able to receive the was for my car due to I had to pick my daughter up. Once I got my car back, I did not receive the multipoint inspection report. This is the 2nd time this has happened to me. I experienced the same thing at my last appointment. 2 hrs. is to long for an oil change. When I asked if I could be compensated for my long wait time, I was told well the shop gets backed up and you just have to accept that.

They did what was needed and got me on my way. They take the time to explain what they did. They tell me if there is something that might need to be done in the near future.

Jim Ellis GMC Buford Georgia has been very professional and prompt in my dealings with their service department. I look forward to purchasing a new vehicle from them in the future.

Just bought my 2nd truck from this dealership. Once again, very professional and made my car buying experience easy and seamless. Ask for Jovan Riley. He will take good care of you!

Great service and Tom explained all the service my truck was getting done and all the parts that I have to fix and it was a fast service

I was running late and still got service upon arrival. Excellent service. The service took no more than 1 hour. Waiting area well maintained and stocked with drink and snacks.

Excellent dealership to purchase a vehicle from. Great customer service,great employees, friendly and hospitable. Definitely would recommend to anyone looking to purchase a new vehicle to stop in Jim Ellis first.

Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in the near future.

Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference versus going to a dedicated oil change business. Plus they check out your vehicle for any service issues while doing the oil service.

Sami, Dee, Javon were all Great. The only problem I had was the 2020 Buick Encore was the vehicle from the showroom and I was told that Black Currant was the only color?