Jim Ellis Buick GMC Mall of GA

They made the car buying experience pleasant and easy and the vehicle was excellent condition at a very good price. I recommend this dealer if you are looking to buy a vehicle

I brought my Enclave, which was purchased at Jim Ellis, in for an air conditioner repair and oil change with an appointment at 7:30am. Around 1:00 I was called with a list of over $8000 in needed repairs. When the service person said I needed new tires, I knew this could not be accurate because the tires were less than 2 years old. When I mentioned this the response was I needed to talk to the place I bought them because I needed new tires. I asked for the AC only to be repaired and would it be ready today since they had the part. He hoped so. When the car had been there 9 hours, I received a call that it would not be ready until the morning. He felt the technician would finish after closing. I picked the car up the following day and drove home. The day after picking up my car, I went out to find a dead battery. Not blaming Jim Ellis but find it odd that with the head to toe check, a drained battery was not found. When I went to get the new battery at a tire shop, I had the owner take a look at the tires. He said, your tires are fine, you still have lots of wear left. I told him I was told I needed new tires and he said someone was trying to take advantage of you. The tire shop owner could have made a quick $700 by saying yes, you need new tires. But he was honest, fortunately, which Jim Ellis Service department was not.

I recently received an oil change and my appointment time was right on schedule and the work finished in the time they said it would take. Very nice to speak with as well and they didn't push me to do additional work I didnt need.

Michael Taylor is the reason I purchased my 2019 Denali his salesmanship was not to pressure but to explain everything about the vehicle that I didn't know an everything I would be getting in my Denali he made my whole experience of being at the dealer for the whole purchase comfortable doing business he is an outstanding salesman and a very personable gentleman in the future I would recommend all my family and friends to go to Jim Ellis an purchase vehicle from Mr. Taylor. He is the best salesman I have ever bought a vehicle from and I have a lot of experience with purchasing new vehicles

Everything looks great! Tom went above and beyond to help get my car fixed! Appreciate Jim Ellis MOG helping when I purchased the car from Jim Ellis Chamblee

Still had a problem with my fuel sending unit in after making an appointment a week ahead it took a week to solve the problem which could’ve been done in one day if it was done right

Took the 2015 Verano in to have diagnostics on check engine light. Great Lyft ride provided for a trip home while the guys did the work. 4 hours later, phone call..work done.Lyft ride back to the service center. Great service. Always inconveniet to have a camshaft sensor fail, but great gm service under warranty. Thanks Jim Ellis crew!

Service Advisor, great young Lady. Bright spot of the story by far. Took From Friday afternoon drop off until Monday late afternoon to hear the "diagnostics" that I was charged $168+ that turned out to be a "test drive" from which the tech misdiagnosed the real culprit. I will give him the fact that the trans was toast but had he even dropped the pan he would have probably seen the real issue, it grenaded the converter. I don't really fault the tech (never actually talked to him but was told he was splitting his time between three dealerships which really should not be my problem. I would like to know where I could get that hourly rate for just a test drive and opinion though. Another area dealer cut your labor by $1,035 and your parts by another $400 so thanks for not much and won't be back. Oh and I will have my truck back in less time than your "diagnosis" took! Yep I'll drive a little further.

Tom Lyden was excellent in assisting with my service needs. His professional approach was refreshing and provided an opportunity to see a new side of the Jim Ellis dealership where the customer comes first.

The people and the process are reliable. I recommend Morris Walker as a sales person. Morris takes care of his customers. I can recommend Jim Ellis GMC.