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Jim Ellis Buick GMC Mall of GA

(4,363 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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The sales, finance and service departments are great at

The sales, finance and service departments are great at Jim Ellis. We buy there and Gr service there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I like coming to this dealership because the staff is

I like coming to this dealership because the staff is professional, friendly and welcoming. James Stecker always take good care of me when I get service done on my vehicle. His customer service is amazing. He's very knowledgeable, genuine and does his job with passion. He is a great asset to the team. Also, I love the new video updates you all provide while my vehicle is in back at the shop. It allows me to see exactly what's going on. Love that new feature.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

There was a little bit of a wait but the service was good

There was a little bit of a wait but the service was good and I got some good info about my tires. I was told not to get the tire rotation or the alignment until tje tires were replaced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review of your recent experience with us! We sincerely value your business and look forward to your next visit!

Great Service James was great I will continue

Great Service James was great I will continue recommending my friends to Jim Ellis GMC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

Purchasing a vehicle and service department was a joy to

Purchasing a vehicle and service department was a joy to work with. Timely and professional personal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We worked out all deal quickly and efficiently and the

We worked out all deal quickly and efficiently and the process was smooth and fast!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Joe was very nice to me and my my mother while making the

Joe was very nice to me and my my mother while making the purchase and helping us get everything figured out. David was very helpful towards finding what I needed and what suited me while staying in my price range as well. I loved doing business with everyone there and was helped to the fullest extent.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please let us know if there is anything else we can do for you; we are more than happy to help!

Quick greeting!

Quick greeting! Had me in and out extremely fast. Love the services video. My first GMC and I’m very happy. My sons both drive GMC trucks and I see why they are so happy with the truck and your service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

They are very thorough.

They are very thorough. I love how they send me a video of everything they are doing:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

For over 12 years now, I’ve always received very

For over 12 years now, I’ve always received very friendly, professional, & Awesome service. They really think about the customer. Thank you Jim Ellis!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!