Reviews
Buying Experience
We have bought two vehicles in the past from Jim Ellis, we like it because it's privately owned. But the experience on April 2nd was nothing like before. It's there way or no way, I almost walked, but my daughter was there. Jasmine the finance girl was rude and impolite just because I wanted to see numbers before I tell her wanted we wanted to do. This will probably keep from coming back to Jim Ellis again. We have sent a lot of people to Jim Ellis from our business don't know that I will again. Could of gotten a better deal thru Carvana. Never talked or saw Jason Hoychick so I can't rate him.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
It was a good expeirience , my service writer was courteous
I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to know we have been able to exceed your expectations and really help you out!
Awesome Dealership
Great shopping expiró en e at your dealership Will buy here again!!! Should be done as we are expecting our first child and will need an SUV!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for the recommendation, and have an amazing day!
Service
Service was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Great service, Jessica was wonderful
Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! We can't wait to see you again, have a great day.
Standard maintenance
Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Was hoping to get a free oil change didn’t work out. Got a great waiting area and friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.
Great customer service.
Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Awesome
Ken was the right person the job help me days before I actually got there and kept his word on everything he said he was going to help me with. Good person and took care of me and help me make the right choice with my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
New Sierra
Ken Wang was great. Everyone at Jim Ellis GMC was accommodating to my needs for my new Sierra. I would recommend GMC and Ken to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great car buying experience
Amazing experience. After car shopping at different dealerships Jim Ellis really stood out from the rest. Very respectful of my time and listened to everything I was looking for and found the car just for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.