Jim Ellis Buick GMC Mall of GA

We spent about three months and visited nearly 20 dealerships searching for a pre-owned vehicle. John Harrison was by far the best salesman we encountered. We received a good offer from Sami, but ended up buying a different car from a different dealership. We highly recommend John Harrison at Jim Ellis Mall of Georgia.

I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD NOT HEARD BACK SO I LEFT A MESSAGE ON THE REPRESENTATIVES CELL PHONE. BY 2.00 I STILL HAD NOT HEARD ANYTHING SO I CALLED THE SERVICE CENTER TO ASK WHAT THE SITUATION WAS. I THEN HEARD BACK AT AROUND 2.30 AND WAS TOLD THE REPRESENTATIVE WAS DISCUSSING MY CAR WITH THE MECHANIC AND THAT I WOULD GET A CALL BACK . I WAS THEN TOLD MY CAR WOULD BE READY TO PICK UP BY 4.00 AS THAT WAS THE TIME YOU CLOSED ON A SATURDAY AFTERNOON. I WAS VERY FRUSTRATED AS I HAD FAMILY MEMBERS THAT HAD COME DOWN FROM NORTHERN VIRGINIA FOR THE WEEKEND AND WAS JUST WAITING FOR THE PHONE TO CALL AND LET ME KNOW MY CAR WAS READY, THIS MEANT MY FAMILY MEMBERS HAD TO GO AND DO THEIR THING WHILE I WAITED AT HOME. AS I HAD AN APPOINTMENT AND I TOLD THEM I WAS AT AN APPOINTMENT UNTIL 11.30, I DID EXPECT MY CAR UP DATE OR ANY INFORMATION TO BE CALLED BY AT LEAST NOON AND NOT HAVE TO CHASE THEM. WHY AT 2.30 WAS THE REPRESENTATIVE JUST SPEAKING WITH THE MECHANIC THEN? IT WOULD HAVE BEEN BETTER TO HAVE BEEN CALLED AND EXPLAINED THAT MY CAR WOULD BE READY BY 4.00 INSTEAD OF BEING LEFT IN LIMBO. I MUST CONFESS I WAS VERY DISAPPOINTED WHICH IS WHY IT HAS TAKEN ME SO LONG TO RESPOND.

Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great jod.

Waited 3 hours for an oil change and tire rotation. Also have a problem with window shield wiper streaking. New wiper blades installed day before service Driving at night with rain the streaking makes it almost impossible to see out. Service manager stated he see nothing wrong, looks normal to him. Will request a meeting with GM representative. Always had Kevin Wellborn he was one of the best. I am a 37 year GM salary retiree

Steve Eason kept all promises, said car would be parked in front and ready, It was. Personable, knowledge of product a pleasure to work with.

The staff was extremely friendly and conscious of our family’s wants and needs. They were not overbearing and worked hard to get us where we wanted to be in price. I highly recommend this staff.

When servicing our commercial vehicles we are always looking to minimize our downtime when we are busy in order to get the vehicle back on the road. Jessica understands this and makes us a priority. Thank you!!

Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service.

I was offered by th manager $10,000 off from the vehicle that I wanted and signed all the papers without checking them! I didn’t get the discount!

the job was done in a timely manner and i thank yall this is all i have to say thanks again see you soon thanks