Reviews
It was a great experience
Thank you Michael for being so helpful in my buying me car and making it a stress free experience. I highly recommend using Michael when you buy your next car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mlmcdaniel, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of GA! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
They made the process easy.
They made the process easy.in regards to determining the right truck, bottom line pricing without having to negotiate every line item, quick process on paper work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi K, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Mall of GA for all of your automotive needs. Thank you so much for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of GA! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA
Pleasant and educational
Richard was great to work with. All the employees at Jim Ellis were courteous and friendly. Very welcoming feeling when I walked in the dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jriley12, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of GA. Thank you for such a wonderful review; we are happy to pass along your comments to Richard and the team here at Jim Ellis Buick GMC Mall of GA! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA
2015 Toyota Tacoma
Very polite an knowledgeable sales rep, Fred. No high pressure and very honest. Quick an convenient closing. Pick up was ready when promised. Would highly recommend anyone interested in looking for a vehicle to Jim Ellis.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Streetman7536, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of GA. Thank you so much for your kind review; we are happy to pass along your comments to Fred here at Jim Ellis Buick GMC Mall of GA! Congratulations on your new car! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA
Excellent experience
Dealt with Michael Taylor. Test drove and signed papers. Michael was knowledgeable, professional, friendly and great to deal with. Best car purchasing experience ever. Will recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rmb9564, we're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are happy to pass along your comments to Michael Taylor for the great job! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Good service
Tom took good care of me. Called and explained what needed to be done. But, after spending 500.00 to fix a head light I would have thought they could have rotated tires for free as apposed to charging 20.00. I did spend 1000.00 dollars on them at Jim Ellis a year and half ago.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Your comments keep us motivated and working hard for all our guests, Lasand61! Please email our customer relations manager @ leannek@jimellis.com for a complimentary tire rotation coupon to apply towards your next visit.
Transmission
It was my first time there. Customer service was amazing, my rep was very helpful. Did a great job in my GMC Yukon XL. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us, Sammysingh01! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
Tom was amazing
Brought my truck in for recall. Tom was was nice and informative. Put me in an Uber to head home and had them pick me up. Job was done fast . He looked up some extra accessories for me as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Rob! We are happy to pass along your comments to Tom! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quality of service
I did not purchase my vehicle from Jim Ellis but have taken it to the mall of ga store from day one. The first few visits were great. Now the the warranty is out and the work seems to get sloppier. They don't wash the vehicle any more the windshield has oil prints all over from removing the service sticker. For a $120 oil change the vehicle should come back clean. Just my thoughts it seam to me they are more concerned about selling additional service work then doing the work it is in there for correctly.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent
Great Customer Service, Knowledgeable, , Great Value, Friendly Listened to my questions and answered all Great Communication I would recommend this dealership to all my friends and family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us! Customer service is one of our top priorities and we're glad to hear you received such excellent service. Please let us know if there is ever anything else we can do for you! Take care.