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Autos Direct of Fredericksburg - Lafayette

(362 reviews)
Visit Autos Direct of Fredericksburg - Lafayette
Sales hours: 8:30am to 9:30pm
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Sales
Monday 8:30am–9:30pm
Tuesday 8:30am–9:30pm
Wednesday 8:30am–9:30pm
Thursday 8:30am–9:30pm
Friday 8:30am–9:30pm
Saturday 8:30am–9:30pm
Sunday 10:00am–5:00pm
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
(540) 242-8914 (540) 242-8914

Reviews

(362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autos Direct of Fredericksburg - Lafayette from DealerRater.

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Horrible experience, they asked me for 1000$ deposit in

Horrible experience, they asked me for 1000$ deposit in the Tundra 2022 they have for sale. I gave them 300$ I arrived at the dealer and the truck wasn't as they pretend to make people believe in their page. There's a big damage in the front of the truck that they trick people in their online pictures making it a reverse image only showing you the left part of it when in reality the passenger front part it's damage and broken, several dents and issues in the outside they don't event mentioned. I've been dealing with them for my deposit from almost a week and still they haven't refund it. I'll attached all picture here so you don't get trap with this people, I drove over 3 hours just to get a big disappointment, and they also told me they could take legal action because I was lying about all this that I posted. I'm a upset constumer that simply wants his deposit back, and I'm free of expressing what's happend so no more have to pass by all this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

You have been refunded your deposit

Great people knowledgeable very easy to work with.

Great people knowledgeable very easy to work with. This is our second van we bought from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.

Simply put Marino saved the day!

Simply put Marino saved the day! I’m coming back for more cars as soon as I can!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Diana was really helpful on helping me find my new car at

Diana was really helpful on helping me find my new car at a good price and made sure we got everything we wanted!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This was beyond our experience.

This was beyond our experience.They made the best way possible to help us out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Everything went as planned, she was great!

Everything went as planned, she was great!! She made everything go well!! Vehicle was described

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Diana was very knowledgeable and helpful.

Diana was very knowledgeable and helpful. She explained things in a clear concise manner. She was able to answer all our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Dianna Beltran was very professional, knowledgeable, and

Dianna Beltran was very professional, knowledgeable, and informative of vehicles available. Large selection of quality vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I got a great car for a reasonable price.

I got a great car for a reasonable price. Would recommend 100%. The sales people were personable and knowledgeable. The whole process was smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I recently purchased a 2020 Honda Accord from Autos

I recently purchased a 2020 Honda Accord from Autos Direct in Fredericksburg, VA, and I must say, the experience exceeded all my expectations! From the moment I stepped onto the lot, I was greeted with professionalism and a genuine willingness to help. The highlight of my visit was the exceptional customer service provided by the salesman, Sana. He was knowledgeable, attentive, and went above and beyond to ensure I was fully informed and comfortable with my decision. Sana's approach was refreshingly transparent, making the entire process seamless and stress-free. The vehicle itself was in impeccable condition, and the pricing was incredibly fair. I am thoroughly pleased with my purchase and the level of service I received. I highly recommend Autos Direct to anyone in search of a quality vehicle and a trustworthy buying experience. Hats off to Sana and the team for their outstanding service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.