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Cadillac of Knoxville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday 1:00pm–5:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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OUTSTANDING SALES EXPERIENCE

I purchased a truck from Cadillac of Knoxville and my salesman was, MICHAEL PETSUCK. I was looking for an inexpensive truck and he helped me find one that fit my budget. No pressure, very informative, and a pleasure to work with. Thanks Michael, I'll be back and highly recommend him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Pleased

Needed to purchase vehicle for college age daughter; inventory exceeded expectations and Mike "the Ref" Petsuck was able to locate the type vehicle was looking for within 24 hours; exceptional service and will return for next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience

I purchased a Lexus 300 from Michael Petsuck, "The Ref" and Cadillac of Knoxville. I have been thrilled with my vehicle and would highly recommend Michael and Cadillac of Knoxville. If and when I purchase another vehicle I will travel from out of state to do business with them again. Thanks, Ref.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mary Curry

Very nice people, offered me more than a fair deal for my vehicle, I was just sad that I could afford the Cadillac SRX that I was wanting, when I do get ready for one this is the place I will go, thanks for all you did

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer good. SRX BAD

Dealer service prompt, friendly. Turned off "check engine" light, only to have light come on again 97 miles later..... Frustrated with countless problems with my SRX. Cadillac Quality ? I think NOT !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Unprofessional staff will not return

Not a very friendly staff. They did nothing to try to work out deal! Very unacommadating! I've had great experiences with all other dealerships but this one!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best Car Buying Experience Yet!!

Brian Petsuck and all the folks at Cadillac of Knoxville are top notch. The experience was fabulous, and far exceeded are expectations, and any other experience we have had buying a car to date. Cannot say enough great things about the care, concern, and time they spent making sure we got what we wanted, not what they thought we should have. They made sure we were well informed, and unlike most, they looked out for our best interest. For the first time in my 30 years of buying cars, a dealer not only worked to get to my number, instead of stopping there, they found more incentives and got below my number. I am ecstatic about the experience and their true professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional Cusomer Service

This is the third Cadallic we have purchased from Danny Spradlin at Cadalllic Of Knoxville. Our purchasing experience has been great eaxh time. Also, the service department always goes above and beyond to make sure we have a great experience. We recommend this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mrs. Robin butler- Cant say enough

Cannot say enough about our buying experience at Cadillac of Knoxville. Our salesperson Michael Petsuck was very patient during the buying process. Shopping for a new car was very stressful due to the fact of really not knowing exactly want i wanted. Drove many vehicles and finally settled on a SRX... When picking up the SUV everything was perfect including a full tank of gas, professionally detailed, and Michael demonstrated how to operate every detail of the car!!! Thank you Michael and Cadillac of Knoxville- great job. Would recommend to anyone!!! Robin Butler-Knoxville

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jason, Salesman. He is outstanding.

Jason is excellent working with customers. He is very knowledgeable and very helpful in finding that perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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