Reviews
Kayla in service was prompt and transparent with her
Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department was awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Asn_ins, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visit with Kayla and appreciate you complementing our level of service. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi
I will definitely tell others about my experience with your dealership, especially the service department. You have a customer for life.
They sold me a car with only 11,500 miles on it and when
They sold me a car with only 11,500 miles on it and when I brought it in for minor service 6 months later....the service advisor, Tim, told me 3 of the tires needed to be replaced as the tread was worn down. Seems like they switched out the tires before I bought it or how else could an almost new Audi have that kind of tire wear?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Failed emission test.
Failed emission test..Brought car in without an appointment and work was completed as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cis, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. It brings us so much joy hearing our team went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi
I received excellent service.
I received excellent service. My warning light went on Sunday and I was able to get car serviced next day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi steingoldlaw, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. Guest satisfaction is our highest priority and we thankful for your kind feedback. We look forward to seeing you at your next scheduled visit. Best wishes, Your Friends and Family at Audi Fletcher Jones
Fletcher-Jones epitomizes all things customer service.
Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and directed to Jorge who already had the details of my service needs, had arranged a loaner car, and maintained constant contact so I always knew the next steps and timing. They performed the service perfectly and on schedule. I've experienced sub-par service from other, non-Audi dealerships, and I am always thrilled with the level of service excellence at Fletcher-Jones.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits and appreciate you complementing our level of service. We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
I have been a customer of FJ Audi for many years.
I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi V.R. Nita, Having the opportunity to share our passion and commitment to Audi with an amazing guest like yourself is truly a treat! Thank you for allowing us the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
Very reliable service and good communication with all
Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were made and I was sent a video of the car and all the issues to be addressed. This was very appreciated. Thank you for very professional work. Terry Caufield
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi tlcaufield, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We strive to be the best dealership and glad to hear we could help get your car in tip-top shape. We look forward to serving you for many years to come! All the best, Your Friends and Family at Fletcher Jones Audi
I have always had excellent service at Audi. I love the car.
Excellent and caring service.
No high pressure sales, and the exact vehicle i had been
No high pressure sales, and the exact vehicle i had been searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treatment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Tpickens, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi
Excellent Customer service and all Recall repair were
Excellent Customer service and all Recall repair were made very professional, also great advice of what needed to be done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello George, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi
I tried to be upfront with them with what I wanted and
I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing with.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car