Fletcher Jones Audi

Service was atrocious. Very dissatisfied. Service Manager, David Donnelley, should be fired. Won’t do business there again. Extremely poor attitude and unreasonable in dealing with customer.

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well.

Fantastic sales experience. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Dealership was clean, well organized and all the people we met were wonderful. Loved the experience.

Car came in for service. Quick repair, nice waiting area, but most importantly, great people.

We came from out of state with the intent of purchasing a specific Audi Q7 My husband spoke to Omar over the phone who was very helpful in answering his questions regarding the history of the Audi. We rented a car and traveled to Chicago, but Omar was off that day, so Pete O. was the salesman that Omar handed us off to. This gentleman knows his stuff! Pete was able to answer every question with regard to the Audi performance. Even though we already owned an Audi previously, we learned new tricks that this Audi can do. After our test drive, inspection and most of our questions answered, we started the paper process, which I dreaded. However, Pete made this as smooth as possible and again, answered our multitude of questions patiently. Pete also toggled our phones to the bluetooth in the car, this was very much appreciated so we could immediately utilize these services while driving back to our home state. Before our departure, I indicated that I was nervous following my hubby back in rush hour traffic to return the rental car. I was not used to driving in heavy, rush hour traffic He kindly showed me on the GPS the location of the rental company and recommended an area close by where I could park while my hubby returned the car. It was perfect! On the way home, we discovered there was no Audi Manual in the glove compartment, we were going to pick it up, but asked him to mail it to us instead. Thankfully, it was a good choice because we were able to outrun the tornadoes and get out of state safely. I recommend Pete for your Audi needs. By the way, he lives and breathes cars, and he really loves what he doing! It certainly shows!

We dropped in the test drive a very specific preowned Q7, and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP following our test drive. Flash forward two days and no word from Nolan - after I had to chase him for a response he finally got back to us two additional days later with the car details. Upon clicking on the car info the next morning, the vehicle no longer showed up in inventory - when I called Nolan he was not able to provide a straight answer, and then ignored my multiple calls, voicemails, emails for the next several days, before finally emailing me back (couldn’t even muster up a call) to tell me the vehicle had been sold earlier in the week (meaning he sent me info for a car that had already been sold), and tried to sell me on other vehicles instead, when he was aware that we had been targeting this specific model for some time. The combination of bad (absent) communication, misleading information and last ditch bait-and-switch tactics all add up to a terrible experience and leaves us having to look elsewhere. Will avoid this dealership and Audi as a whole going forward.

We dropped in the test drive a very specific preowned Q7, and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP following our test drive. Flash forward two days and no word from Nolan - after I had to chase him for a response he finally got back to us two additional days later with the car details. Upon clicking on the car info the next morning, the vehicle no longer showed up in inventory - when I called Nolan he was not able to provide a straight answer, and then ignored my multiple calls, voicemails, emails for the next several days, before finally emailing me back (couldn’t even muster up a call) to tell me the vehicle had been sold earlier in the week (meaning he sent me info for a car that had already been sold), and tried to sell me on other vehicles instead, when he was aware that we had been targeting this specific model for some time. The combination of bad (absent) communication, misleading information and last ditch bait-and-switch tactics all add up to a terrible experience and leaves us having to look elsewhere. Will avoid this dealership and Audi as a whole going forward.

I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, 643 and 649. I could not access any loan so I started looking for ways to salvage my condition; I came across a 5 STAR REVIEW about JERRYLINK CREDIT GROUP on a credit forum. I looked them up and discovered they are highly rated. I contacted them via (jerrylinkgroup @ gmail . com). They helped me dispute all negative items and boosted my score to excellent across all three bureaus. Right now I have a clean profile with wonderful trade lines. I’m recommending their services to anyone in dire need of credit fix.

We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership.

We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership.