Fletcher Jones Audi

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple.

Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years.

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of.

Professional, efficient delivery process , fair deal, beautiful showroom, excellent salesperson-Tito Perez was a joy to work with. Loving my new Audi!

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and worked from there. The lobby/lounge area is nice, modern, comfortable with free coffee/espresso and some snacks. Wifi is also free.

Service was atrocious. Very dissatisfied. Service Manager, David Donnelley, should be fired. Won’t do business there again. Extremely poor attitude and unreasonable in dealing with customer.

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well.

Fantastic sales experience. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Dealership was clean, well organized and all the people we met were wonderful. Loved the experience.

Car came in for service. Quick repair, nice waiting area, but most importantly, great people.

We came from out of state with the intent of purchasing a specific Audi Q7 My husband spoke to Omar over the phone who was very helpful in answering his questions regarding the history of the Audi. We rented a car and traveled to Chicago, but Omar was off that day, so Pete O. was the salesman that Omar handed us off to. This gentleman knows his stuff! Pete was able to answer every question with regard to the Audi performance. Even though we already owned an Audi previously, we learned new tricks that this Audi can do. After our test drive, inspection and most of our questions answered, we started the paper process, which I dreaded. However, Pete made this as smooth as possible and again, answered our multitude of questions patiently. Pete also toggled our phones to the bluetooth in the car, this was very much appreciated so we could immediately utilize these services while driving back to our home state. Before our departure, I indicated that I was nervous following my hubby back in rush hour traffic to return the rental car. I was not used to driving in heavy, rush hour traffic He kindly showed me on the GPS the location of the rental company and recommended an area close by where I could park while my hubby returned the car. It was perfect! On the way home, we discovered there was no Audi Manual in the glove compartment, we were going to pick it up, but asked him to mail it to us instead. Thankfully, it was a good choice because we were able to outrun the tornadoes and get out of state safely. I recommend Pete for your Audi needs. By the way, he lives and breathes cars, and he really loves what he doing! It certainly shows!