Fletcher Jones Audi

We dropped in the test drive a very specific preowned Q7, and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP following our test drive. Flash forward two days and no word from Nolan - after I had to chase him for a response he finally got back to us two additional days later with the car details. Upon clicking on the car info the next morning, the vehicle no longer showed up in inventory - when I called Nolan he was not able to provide a straight answer, and then ignored my multiple calls, voicemails, emails for the next several days, before finally emailing me back (couldn’t even muster up a call) to tell me the vehicle had been sold earlier in the week (meaning he sent me info for a car that had already been sold), and tried to sell me on other vehicles instead, when he was aware that we had been targeting this specific model for some time. The combination of bad (absent) communication, misleading information and last ditch bait-and-switch tactics all add up to a terrible experience and leaves us having to look elsewhere. Will avoid this dealership and Audi as a whole going forward.

We dropped in the test drive a very specific preowned Q7, and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP following our test drive. Flash forward two days and no word from Nolan - after I had to chase him for a response he finally got back to us two additional days later with the car details. Upon clicking on the car info the next morning, the vehicle no longer showed up in inventory - when I called Nolan he was not able to provide a straight answer, and then ignored my multiple calls, voicemails, emails for the next several days, before finally emailing me back (couldn’t even muster up a call) to tell me the vehicle had been sold earlier in the week (meaning he sent me info for a car that had already been sold), and tried to sell me on other vehicles instead, when he was aware that we had been targeting this specific model for some time. The combination of bad (absent) communication, misleading information and last ditch bait-and-switch tactics all add up to a terrible experience and leaves us having to look elsewhere. Will avoid this dealership and Audi as a whole going forward.

I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, 643 and 649. I could not access any loan so I started looking for ways to salvage my condition; I came across a 5 STAR REVIEW about JERRYLINK CREDIT GROUP on a credit forum. I looked them up and discovered they are highly rated. I contacted them via (jerrylinkgroup @ gmail . com). They helped me dispute all negative items and boosted my score to excellent across all three bureaus. Right now I have a clean profile with wonderful trade lines. I’m recommending their services to anyone in dire need of credit fix.

We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership.

We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership.

Thanks again to Ross for assisting in the purchase of my first car! Appreciated his honesty and friendly attitude.

Nicole was excellent in assisting with my recent repair needs, very customer service driven. She has set the bar high!

Thanks again Eric to you and your team for the great service and kudos for keeping my car in good condition

Service at Fletcher Jones Audi is always a good experience. The staff are professional and welcoming. I am always kept update on necessary repairs and ETA on completion. Most recently Kayla handled all communications. She was great and promptly returned my calls when we played phone tag. Thank FJA Service Team!

I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only.