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Auto Max USA

(327 reviews)
Visit Auto Max USA
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max USA from DealerRater.

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Above and beyond service

I went into Auto Max looking for a very specific used vehicle. Unfortunately, there was nothing on the lot at the time. However, Mario went above and beyond by documenting the specifics of what I was looking for. Less than a week later he contacted me, they had found an even better Wrangler than I had initially sought at an excellent price. Mario went above and beyond with finding exactly what I wanted and I couldn’t be happier with the service that was provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car purchase

I was able to get the car I wanted, with a fear payment, Mario was great and answered all the questions I had, made it easier for me to make a good decision on my vehicle, Benjamin was fast and got me what I wanted through the bank.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easiest Car Buying Experience Ever!

I walked into the dealership unsure of what I wanted exactly. I explained what I needed a vehicle for, how much I intended to drive, what I could spend, etc. Before I knew it, I was driving the freeway with Mike in a 2017 Nissan Altima. Our test drive was not only pleasant but very informative. He told me what he knew about the car and what kind of experience I was in for if I chose to purchase through them. When we got back to the dealership, I met Jimmy who is definitely a cut above! He helped me complete the necessary paperwork for the financing. Smoothest and easiest process ever! Jimmy is kind, smart, sensitive, attentive and wanted only the best for me. I will recommend Auto Max USA to anyone and everyone I know needing a vehicle. Thanks again, Mike, for everything you did for me. I really enjoyed getting to know you. You and I agreed this was a big decision and I think I made the right one with you and Auto Max!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

thanks from all of us at automaxusayakima.com for the really nice review please let us know if you need anything

Great buying experience, no hassles

Jimmy, the Internet sales manager was fantastic with working with me on the right financing, answering all my questions, and was not pressuring at all. He worked out the logistics and got me into my first Corvette! Benny was a great help with financing and very clear on what was being worked up. It was great to have him on the test drive and being the previous owner, he took great care of the car and could tell me the history of it and if he encountered any major issues or not which put me at ease. Ruben was fantastic with willing to drive my other car back to my home since I had no one to bring me up there and was friendly and fun to interact with. It was a good experience and would recommend this dealer if someone is in the market for a used vehicle. Another thing that stood out to me was how the owner decides what cars to put into inventory and what to reject. This dealer really stands out and knows what vehicles they want to sell and the vehicles are in good condition and they would reject anything that's a lemon! I would use them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Highly recommend

They made the process seamless and even delivered the car to my front door! I didn't have to leave my house through the whole process. Jimmy and Ruben were awesome to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service was awesome.

The service was awesome with no pressure at all I left happy with my new purchase I will definitely come back to this place for my next purchase . Do to their professionalism I would definitely urge anyone to come here the prices were also great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Enjoyable not pushy and went the extra mile to help

Went in with a plan and it didn’t quit work out but Ruben went the extra mile and stayed an hour and a half past closing time to make things work out for us

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excelente trato

Ruben y Jimmy me atendieron excelente, me dieron rápida solución, los recomiendo ampliamente y después de la compra te aclaran cualquier duda sin problema. Gracias!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the nice review nice selling you another vehicle hopefully many more thanks Jimmy

Best car purchase experience ever!

Very knowledgeable and friendly. First time we have such a positive car purchase. Jimmy and Juan were AMAZING and I highly recommend these two! They truly care about their customers and our family couldn’t be happier with the purchase we made. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

thanks for such a nice review was great working with you

Best car buying experience I’ve ever had!

Jimmy was an amazing and helpful salesman! Couldn’t be any happier with the experience and the car they did everything they could to help me and it was so appreciated! 10/10 would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

im glad we were able to help you get in a nice car have a great day you guys were great to work with