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Auto Max USA

(327 reviews)
Visit Auto Max USA
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max USA from DealerRater.

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Jimmy was awesome an worked with us every step of the way...

Jimmy was awesome an worked with us every step of the way made our experience less stressful an he was very understanding Ben was awesome as well broke everything down for us made the process smooth thank you auto max

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jimmy, Benny, and Frank are the BEST. Honestly wouldn’t...

Jimmy, Benny, and Frank are the BEST. Honestly wouldn’t want to work with any other team. These guys made sure I was taken care of during the sale & after. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I spent about a month looking for a truck. I went to...

I spent about a month looking for a truck. I went to dealership after dealership. If I found a truck I was interested in it was out of my price range. Until I was driving past Auto Max USA and saw all the trucks they had on their lot. I could’ve easily chosen about four different trucks from there. But the Rebel Ram kept calling my name. After a test drive and running some numbers it was a clear choice for me. Jimmy was fantastic he was patient and took the truck on a nice test drive with me. He was very friendly I never felt like he was trying to push the sale on me. He was also very knowledgeable. We will be buying a car for my wife soon and my daughter in a year. We will definitely begin our search at Auto Max USA this time. I would recommend Auto Max USA to anyone that asks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

thank you so much Kenny for the nice review

Jim was great to work with as well as Mario.Finacing was...

Jim was great to work with as well as Mario.Finacing was great and easy.Low APR.Leary of buying a used car,but hopefully everything works out fine.So far the vehicle has been perfect.Thanks ,AUTO MAX!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is our 2nd car we have bought from AutoMax, and both...

This is our 2nd car we have bought from AutoMax, and both times we have had superb customer service and we leave feeling like family! They go above and beyond to help you feel confident and safe in your purchase!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was able to utilize the text feature which made for a...

I was able to utilize the text feature which made for a no pressure sale. The salesman and finance guy were ready for my arrival and made for a very quick transaction time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience with Auto Max and RJ Johnson. They made...

Great experience with Auto Max and RJ Johnson. They made the whole experience customer friendly and smooth. From the test drive to the Carfax/Autocheck to setting up the financing, it was smooth and enjoyable. You can tell they have been doing this since 1984. Finding a vehicle and purchasing one should be fun and easy to understand with no pressure and knowledgeable sale associates. At Auto Max this is the normal! Thanks all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

thank you so much for the nice review . we hope we can help you again. all of us at automaxusayakima.com

Salesman was great no pressure, very helpful also very...

Salesman was great no pressure, very helpful also very honest when I had questions.... the only issue I had with dealership is they put the warranty cost in the final loan without talking to me about it first....

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience. Staff was friendly, and knowledgeable....

Great experience. Staff was friendly, and knowledgeable. Sam, Jim and Ben all worked hard to get us into the best loan. Quality vehicles. I’ll definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I needed a car and Jimmy at the dealership was very...

I needed a car and Jimmy at the dealership was very helpful in finding the right car for me.. Thank you I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.